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Privacy Policy

Privacy Plan - Personal Health Information Protection Act 2004

As an organization working with personal health records, Lansdowne Children’s Centre is accountable to comply with all relevant legislation, including the Personal Health Information Protection Act (PHIPA), 2004.

In accordance with PHIPA Lansdowne Children's Centre has developed a Privacy Plan in order to make sure that all clients/ families are being treated in a consistent manner.

1.  Information Practices

Lansdowne Children's Centre shall have in place information practices that comply with the requirements of the PHIPA and its regulations.

2.   Written Public Statement

Lansdowne Children's Centre shall make available to the public a written statement that:

1)     provides a general description of our information practices

2)     describes how to contact our Information Officer

3)     describes how a client/family of Lansdowne Children's Centre may obtain access to or request correction of their record of personal health information

4)     describes how a client/family of Lansdowne Children’s Centre may withhold or withdraw consent

5)     describes how to make a complaint to Lansdowne Children's Centre and to the Commissioner under the Act

3.   Collection, Use and Disclosure of Personal Health Information

Lansdowne Children's Centre shall post and make available information describing the purposes of Lansdowne’s collection, use and disclosure of personal health information as permitted by law.

 4.   Contact Person

Lansdowne Children's Centre shall designate a contact person to perform the functions as set out in the Act. At Lansdowne this contact person shall be named the Information Officer.

5.    Functions of the Information Officer

The Information Officer of Lansdowne Children's Centre shall make sure that employees and all other agents of Lansdowne Children's Centre are appropriately informed of their duties under the Act.

6.  Privacy Committee

The Management Team shall be designated as the Privacy Committee.

7.  Functions of the Privacy Committee

The Privacy Committee shall be responsible to provide oversight of the privacy practices of Lansdowne Children’s Centre.

8.  Security

Lansdowne Children's Centre shall take reasonable steps to make sure personal health information in its custody or control is protected against theft, loss and unauthorized use or disclosure and to make sure that the records containing the information are protected against unauthorized copying, modification or disposal.

9.  Handling of Records

Lansdowne Children's Centre shall make sure that the records of personal health information that it has in its custody or under its control are retained, transferred and disposed of in a secure manner and in accordance with the prescribed requirements, if any.

Aug. 2019

Lansdowne Children's Centre Information Practices - Commitment to Your Privacy

Collection of Personal Health Information

Lansdowne Children’s Centre knows it is important to protect personal information. We collect personal health information about clients from clients/parents/guardians. The personal health information that we collect may include, for example, client name, date of birth, address, health history, records of visits to Lansdowne and the care that was given during those visits. At times we gather personal health information about clients from other places, if we have been given client/parent/guardian consent to do so or if the law permits. Personal health information will be held within an electronic system.  We limit collection of information to what is required to provide care to our clients.

Uses and Disclosures of Personal Health Information

We use and share personal health information to:

Your Choices

Clients/ parents/legal guardians may get and/or ask for correction of their personal health records, or withhold or withdraw their consent for some of the above uses and disclosures, by getting in touch with us and we will explain what the result of that decision might mean, and the way it will be done . Please note legal exceptions apply.

Information may be accessed by regulatory authorities under the terms of the Regulated Health Professions Act (RHPA) for the purposes of the various colleges of employees here at Lansdowne fulfilling their mandate under the RHPA, and for the defense of a legal issue.

When Lansdowne gets special requests, such as a request from a new source, we will get in touch with you for permission to release information. We may also advise you if such a release is appropriate.

Important Information

How to Contact Us

Lansdowne’s Information Officer/Contact Person is Jennifer Huxley.

For more information about our privacy protection practices, or to raise a concern you have with our practices, contact us at:

39 Mount Pleasant Street     Brantford, ON N3T 1S7

Telephone: 519 753 3153/Fax: (519) 753-5927

Website:       Email:

You have the right to complain to the Information and Privacy Commissioner/Ontario if you think we have violated your rights. The Commissioner can be reached at:

Information and Privacy Commissioner/Ontario

2 Bloor Street East, Suite 1400, Toronto, Ontario M4W 1A8

Telephone: 416 326 3333 or 1 800 387 0073 (within Ontario)

Fax: 416 325 9195                              TTY: 416 325 7539

Website:                         Email:                August 2019

Privacy and Consent Guide for Families

What Families Need to Know About Information Sharing

In order to develop a care plan and provide your child and family with the services that best meet your needs, staff at Lansdowne Children’s Centre will ask for information about your child and family.

With Your Consent This Information is Shared

The electronic record lets Lansdowne Children’s Centre staff working with your child and family view and write down information about your child in a secure and confidential manner. It also means that you don’t have to repeat information as often and lets your team build on past progress and experience.

Community partners included in your consent are listed on the “Consent for Information Sharing and Collection of Personal Information” form. You can say if you do not want to share certain information or if you do not want to share with certain people.

Your Child’s Electronic Record is Secure and Protected

This web-based shared electronic record uses the same technology that is used for online banking. In order for members of your child’s team to use your child’s electronic record, they must:

Type of Information Shared

Typically, the following information may be collected and stored within the electronic record and shared with the professionals working with your child and family:

Your consent will be documented in the shared electronic record. Please help us to keep information accurate and up-to-date. Tell your team of any changes.

Your Right to Privacy

Privacy legislation protects your right to:

Our Commitment to Your Privacy

How to Provide Consent for Information Sharing

You can provide consent to a service provider working with your child. Your consent will be noted in the electronic record. The “Consent for Information Sharing and Collection of Personal Information” form is a guide for providing this consent.

For further information about the collection, use or sharing of personal information, or to discuss any concerns you may have, please contact Jennifer Huxley, Information Officer, Lansdowne Children’s Centre at 519-753-3153 or email

If you have a concern about how your information has been handled, you may call the Information and Privacy Commissioner /Ontario at 1-800-387-0073 or         


August 2019