Start Here Guide: Know Your Client Rights

While involved with Lansdowne Children’s Centre as a client, client family, and/or client caregiver, you have the right to:

Be treated with courtesy, dignity and respect.
Have your language, culture, religion and sexual orientation respected.
Receive care in an environment free from abuse, exploitation, retaliation.
Have your have questions and concerns heard without intimidation or fear of reprisal, and to expect Lansdowne staff to provide a timely response to your concerns.
Receive quality care and service, in a clean and safe environment.
Privacy and confidentiality of your health information and record of care.
Be involved in decision making regarding your child.
Receive information and answers to your questions about Lansdowne services, your child and your child’s individual service experience.
Give or refuse consent to any proposed care and to be advised of the risks and benefits of the service being proposed.
Be informed of any unanticipated service reductions and contingency plans related to your child’s service.