Start Here Guide: Client Appointment Attendance
- Lansdowne Children's Centre
- 2 days ago
- 2 min read
If you are unable to keep an appointment
please contact the Schedulers Office at least 24 hours in advance,
by phone at 519-753-3153
or by email booking@lansdownecc.com
to let us know you are cancelling.
If you need to cancel an appointment with less than 24 hours' notice, please contact your therapist directly. The aim of our attendance policy is not meant to be a burden. It helps us to offer a high standard of service to our clients, and to move clients from our waitlist to services as quickly as possible.
Your child’s goals will only be able to be met when you come regularly to all appointments. If something is getting in the way of your child attending therapy appointments, please speak with your child’s therapist as soon as possible to make a new plan.
Site Closures
Lansdowne Children’s Centre is committed to maintaining service delivery to clients at all times. Building closures should be rare and only occur in extreme circumstances, for example, when weather conditions threaten the travel, safety and/or wellbeing of Lansdowne staff and clients.
Closures are determined on a site by site basis (i.e. Brant, Haldimand or Norfolk locations). Lansdowne will communicate closures as soon as possible based on information available at the time.
Notice of site closures will be posted on our website and social media channels (i.e. Facebook, Instagram), and shared with local radio partners (CKPC 92.1 FM and 98.9 myFM). The Lansdowne automated voice message greeting will also be updated for when clients call reception.
Please note that Lansdowne will not necessarily close in the event that school buses are cancelled and/or in the event that a particular school closes in the area.
For updates and information:
Missed Appointments
In order to ensure the most effective utilization of costly and limited resources, Lansdowne Children’s Centre clients are expected to attend appointments as scheduled jointly by clients/caregivers, schedulers and clinicians.
In the event of an identified pattern of regular nonattendance, Lansdowne reserves the right, after careful consideration, including (attempted) discussion with the client family/caregiver(s), to discontinue or discharge a client from services.
No show visits or late cancellations (i.e. within 24 hours) that occur twice consecutively or that add up to one-third of an agreed upon block of treatment, shall be considered an identified pattern.
Clinicians (in consultation with program manager as applicable), shall exercise discretion and professional judgment when discontinuing/ discharging a client for an identified pattern of regular nonattendance and shall consider extenuating circumstances or those beyond the caregiver’s control.
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