The Lansdowne Client Handbook—Start Here Guide—is provided to all new clients by email as a PDF booklet, following completion of their intake interview with SmartStart Hub team.

The content of the client handbook is also available here on our website as web pages that can be translated into alternative languages using Google Translate tools. The client handbook includes important information about client safety and privacy. 

Download the PDF document (English only)

View content online (web pages available for translation)

click on an index title to open the appropriate page

1. Welcome to Lansdowne! Greetings from the Executive Director

2. Caregiver Corner, Family Engagement at Lansdowne Children's Centre

3. Getting started: Know your client rights

4. Family-Centred Guiding Principles

5. Your child's safety and wellness; communication, medication, equipment, fall prevention

6. Health and hygiene, preventing the spread of infections, guidelines regarding client absence due to illness

7. Client appointment attendance, site closures, remote service days, missed appointments

8. Client compliments and concerns, connecting with information about service delivery, client satisfaction

9. Duty to report child abuse, what is child abuse? connecting with help

10. Scent sensitive spaces, no smokie, no fragrances, please

11. Accessing Lansdowne resources, borrow toys, videos, books, equipment, no cost, connect with family engagement, online resources

12. Client right to privacy, Lansdowne privacy policy, Information use, informed consent, media consent, being a Lansdowne ambassador

13. What Clients Need to Know About Information Sharing, Electronic Health Record

14. Answers to Common Questions, asked by new clients

These items outline important Lansdowne Children’s Centre policies and procedures that a client/family/caregiver should be familiar with when participating in services, programs and support activities.

When you start service with Lansdowne Children’s Centre your service provider will ask you to confirm your understanding of these key points of information.

If you have any questions please ask your service provider, or contact SmartStart Hub by phone toll-free at 1-800-454-7186 ext. 507 or local at 519-753-3153 ext 507.