Job Title: SmartStart Hub and Quality Assurance Supervisor
Salary Range: $60,751 to 75,358
Application Deadline: March 27, 2026
Department: SmartStart/Quality
Location: Brantford & Surrounding Communities (Brant, Haldimand, Norfolk)
Position Type: Full-Time
Unionized: No
Existing Position: Yes
What you'll do
• Oversee daily SmartStart Hub operations, including intake coordination, workflow alignment, and documentation standards.
• Troubleshoot service-flow or communication issues and escalate concerns when necessary.
• Ensure Hub practices meet quality, privacy, and family-centred care standards.
• Supervise intake, scheduling, data systems, and client records staff, providing coaching and performance management.
• Conduct regular audits to ensure documentation accuracy, completeness, and compliance.
• Support consistent use of the Electronic Health Record (EHR) and other documentation processes.
• Liaise with internal teams to resolve workflow, service-flow, and documentation challenges.
• Monitor operational indicators such as cancellations, waitlists, and documentation timeliness.
• Track and report trends, risks, and recurring issues to leadership.
• Support implementation, training, and monitoring of quality improvement initiatives.
• Assist with preparation of reports, quality data summaries, and accreditation activities.
• Coordinate meetings, schedules, documentation, and KPI tracking.
• Hire, orient, train, evaluate, discipline, and manage staff in collaboration with leadership and HR.
• Conduct team meetings, supervision sessions, and performance evaluations.
• Oversee scheduling, workload distribution, and staffing coverage.
• Ensure compliance with health and safety standards and OHSA requirements.
• Provide onboarding, ongoing training, mentorship, and support for staff development.
• Identify learning needs and contribute to annual training plans.
• Promote professional growth, employee engagement, and a positive workplace culture.
Why you'll love working here
Growth: Training, mentorship, and career development for all stages
Purpose: Work that makes a difference in our community
Belonging: Employee committees, inclusive policies, and a culture of respect
Benefits: HOOPP retirement plan
Education, Qualifications and Certifications
• Post‑secondary degree or diploma in health, social services, quality improvement, or a related field.
• Knowledge of electronic health record systems and clinical documentation principles.
• Training in quality methodologies (e.g., Lean, PDSA/Model for Improvement, Continuous Quality Improvement, Six Sigma) is an asset.
Experience and Knowledge
• A minimum of two (2) years of work experience in a community, health, or social services environment.
• Experience using quality improvement tools (e.g., process mapping, root cause analysis, 5S) to support quality initiatives, data monitoring, client flow processes, or administrative coordination.
• Previous supervisory or mentoring experience is an asset.
• Develop an understanding and support for the mission and purpose of Lansdowne Children’s Centre and its implications as related to position responsibilities.
Accessibility & Inclusion
Lansdowne Children’s Centre is an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
APPLY TODAY
Submit your resume and a short cover letter telling us why this role excites you.
We welcome applicants of all ages, backgrounds, and experiences.
Or, please send your application by e-mail to: apply@lansdownecc.com
Lansdowne Children’s Centre provides accommodations for applicants with disabilities in its recruitment process.
If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted