Sharing Compliments
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We welcome any compliments. We encourage you to communicate any compliments with the involved service provider(s).
​If you would like to further recognize a staff member, team, or the Centre, you can:-
Email your story and compliments to info@lansdownecc.com
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Share your story on social media and tag us at @LansdowneChildrens
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Visit our website contact page to connect with the email and/or phone number of a service manager
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Connect with our Development and Community Engagement team to learn more about gift opportunities, to support the continued development and delivery of Lansdowne programs and services
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Addressing Concerns
If you have any concerns, we encourage you to first discuss your concern with your service provider.
If you are not fully satisfied, or are uncomfortable discussing this with the staff member, or if you wish for further conversation, please bring your concern to the attention of the appropriate service manager. Contact information is available online at www.lansdownecentre.ca/contact
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The supervisor will acknowledge your concern in a timely manner, typically within one working day of receiving notification. If you believe the resolution is not sufficient, you may request the concern be elevated to the attention of Executive Director. All concerns that result in a meeting with the Executive Director will be reported to the Professional Advisory Committee of the Board of Directors at its next regularly scheduled meeting. No names will be used.
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Click here for more about service delivery, client compliments and concerns, and client satisfaction surveys.
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Click here to connect with family engagement services and/or the Family Advisory Council