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CLIENT HANDBOOK

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The Lansdowne Children's Centre client handbook includes important information about client safety and privacy, and introduces client engagement expectations including attendance, wellness and communications.

Start Here Guide: INDEX

Welcome to Lansdowne! Greetings from the Executive Director
Caregiver Corner, Family Engagement at Lansdowne Children's Centre
Getting started: Know your client rights, a safe and respectful place for all
Your child's safety and wellness; communication, medication, equipment, fall prevention
Health and hygiene, preventing the spread of infections, guidelines regarding client absence due to illness
Client appointment attendance, site closures, remote service days, missed appointments
Client compliments and concerns, connecting with information about service delivery, client satisfaction
Duty to report child abuse, what is child abuse? connecting with help
Scent sensitive spaces, no smokie, no fragrances, please
Accessing Lansdowne resources, borrow toys, videos, books, equipment, no cost, connect with family engagement, online resources
Client right to privacy, Lansdowne privacy policy, information use, informed consent
Media consent, being a Lansdowne ambassador, what clients need to know about information sharing, Electronic Health Record

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