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Virtual Appointments for Health Card Renewals

With the aim of improving accessibility, the Ontario government launched an initiative in 2022 to allow Ontarians with a permanent photo and signature exemption for their health card or who were over the age of 80 to request a virtual appointment with ServiceOntario to renew their card.


This virtual appointment service is now available to Ontarians who are 18 years of age or older if their photo health card is not expired and does not require a new photo or signature.




provided by ServiceOntario


Virtual Appointments for Health Card Renewals


What’s new?

ServiceOntario has expanded its online renewal services with a virtual appointment service to renew photo (green) health cards.


A virtual appointment is a video call with a ServiceOntario customer service representative to help you renew your photo health card from home, without needing to visit a ServiceOntario centre. Learn more at Ontario.ca/VirtualAppointment.


Do you qualify?

Virtual appointments are available if you:

  • have a permanent photograph and signature exemption (Ontario.ca/RenewHealthCard), or

  • are 18 years of age or older and have a valid photo health card that does not require a new photo/signature and is not expired.


Booking your appointment

To book a virtual appointment to renew your photo health card, call ServiceOntario at:

  •  Tel: 416-314-5518

  •  Toll-free: 1-866-532-3161

  •  TTY Toll-free: 1-800-387-5559


A ServiceOntario customer service representative will:

  1. Confirm that you qualify and schedule your appointment

  2. Send you an email confirmation with:

  • your appointment date and time

  •  a unique link to click and start your virtual appointment.


The appointment

The appointment is not recorded.

You can have someone with you if you require assistance.


I don't qualify for a virtual appointment — how can I renew my Ontario Health Card?


If you do not qualify for a virtual appointment, there are a number of ways you can still renew your health card:

1. renew online through ServiceOntario at Ontario.ca/RenewHealthCard (with an Ontario

Photo Card or driver’s licence)

2. schedule an appointment at a participating ServiceOntario centre at

Ontario.ca/Appointment

3. renew in person at any ServiceOntario centre; find one at Ontario.ca/Locations

4. renew by mail (Seniors over 80, and children under 15 ½)


Support

Anyone who faces difficulties renewing their health card, for whatever reason, should contact

ServiceOntario at 1-866-532-3161 (TTY: 1-800-387-5559) to inquire about options for their specific situation

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