Start Here Guide, Starting Service With Lansdowne, Client Handbook | | Lansdowne Children's Centre Resource Library Start Here Guide, Starting Service With Lansdowne, Client Handbook The Lansdowne Client Handbook —Start Here Guide—is provided to all new clients by email as a PDF booklet, following completion of their intake interview with SmartStart Hub team. Open Start Here Guide Online, Translations Available These items outline important Lansdowne Children’s Centre policies and procedures that a client/family/caregiver should be familiar with when participating in services, programs and support activities. When you start service with Lansdowne Children’s Centre your service provider will ask you to confirm your understanding of these key points of information. If you have any questions please ask your service provider, or contact SmartStart Hub by phone toll-free at 1-800-454-7186 ext. 507 or local at 519-753-3153 ext 507. Download printable PDF handout/activity pages Start Here Guide, Starting Service With Lansdowne, Client Handbook no download available Download Keywords and search terms commonly associated with this resource include: onboarding, orientation, new client, family engagement, start

Empowering Children. Strengthening Families. Inspiring Community. Corporate and Community Engagement. By joining Level UP, your organization becomes a partner in possibility, fueling innovative programs, reducing wait times, and enhancing supports for thousands of local families. Corporate and Community Engagement with Lansdowne Children's Centre—Get Your Level UP Lansdowne Sponsor Kit WATCH VIDEO 1/15 Event Sponsorship YOUR IMPACT SIGN UP TO SPONSOR ABOUT LANSDOWNE View on YouTube Heroes Walk and Roll is a super-celebratory fundraising event where families, children, youth, and teams come together to champion support of Lansdowne Children’s Centre programs and services. The 2026 pledge drive kicks off in May, building to an outdoor carnival event in Brant Park (Brantford) on Saturday, September 26. PDF Sponsor Kit Register a fundraising team and collect pledges May through September. Pay what you can. Everyone is welcome! PDF Event Brochure 1/15 Open Event Website Your immediate impact Your participation in the Level UP Lansdowne program helps: STRENGTHEN ACCESS to programs and supports for infants, children, youth and their families BUILD INCLUSION by creating spaces and opportunities where every child belongs REDUCE BARRIERS for families who need help now Support changes everything—because when we invest in children early, we invest in a stronger community for everyone. 6,650+ 350+ 196+ local infants, children and youth, and their families, on a journey to explore potential with Lansdowne Children's Centre local service providers working with families of children facing physical, communication, and/or developmental challenges local kids experiencing inclusive camps and recreation programs with the support they need to feel safe, capable and accepted Together, We Level UP Possibility When businesses and community organizations come together, we create pathways to opportunity for children who need it most. Join us in building a stronger, more inclusive community one where children of all abilities can grow with confidence and joy. Let’s Level UP, together. Use the buttons below to become a sponsor , or explore other engagement options. PAY ONLINE INVOICE ME MORE OPTIONS

Lansdowne physiotherapy focuses on helping infants, children and youth develop and optimize their large motor control muscles and abilities, including muscle strength and range. Mobility activities may include rolling, crawling, standing, walking. All Services Index REHABILITATION SERVICES Physiotherapy at Lansdowne Children's Centre in Brantford, Caledonia, Dunnville and Simcoe Start Referral What is Physiotherapy? (PT) Physiotherapists at Lansdowne Children’s Centre provide assessment and treatment for infants, children and youth up to age 19, with difficulties in muscle strength, joint range of motion, quality of movement, tone and gross motor development. Treatment includes teaching strategies to the family, caregivers and clients to improve function. Physiotherapy also provides support in accessing mobility equipment such as wheelchairs and walkers. Areas we work on in physiotherapy: Muscle strength and range Muscle tone (ie. ability to relax a muscle) Quality of movement Gross motor skills (ex. rolling, crawling, walking, waving) Access to mobility equipment Physiotherapy Supports click on an image to learn more 1 1 ... 1 ... 1 Physiotherapy at Lansdowne (PT) School-Based Physiotherapy (SBRS-PT) What are HITS Teams? Access FREE resources online Connect with streaming videos, printable tip sheets and home-based activities based on proven universal strategies to help your child's development. PLUS, connect with community-based resources and services. Open Resources What is a Physiotherapist? Physiotherapists (PT) at Lansdowne study the science of movement. They learn how to pinpoint an injury’s root causes. Physiotherapists focus on both prevention and rehabilitation. Treatment can be for problems caused by injury, disease or disability. Some examples include: neck and back pain caused by problems in the muscles and skeleton; Problems in the bones, joints, muscles and ligaments; Lung problems such as asthma; Disability as a result of heart problems; Pelvic issues, such as bladder and bowel problems related to childbirth; Loss of mobility because of trauma to the brain or spine, or due to diseases such as Parkinson’s disease and multiple sclerosis; Fatigue, pain, swelling, stiffness and loss of muscle strength. What is a Physiotherapist Assistant? A Physiotherapist Assistant (PTA) provides care on behalf of, or as directed by, a physiotherapist. READY FOR REFERRAL? CLICK HERE You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Autism Services Brant Start Here Family Support Free Services Early Years ABA Intensive ABA Goal-Based Webinars < Back Please support our free webinars. CLICK HERE to register your view. What is ABA (Applied Behaviour Analysis)? Autism Services Brant This online webinar recording is an introduction to Applied Behaviour Analysis (ABA), what that means, the evidence-based practice, it's effectiveness and who can benefit from ABA services. Are you looking for someone to talk to? You can reach our Family Support Worker by phone at 519-753-3153 ext. 268, or by email at autism@lansdownecc.com

Welcome to Lansdowne Children's Centre. Intervention requirements for protecting children from abuse and/or neglect. Start Here Guide: Reporting Child Abuse and Neglect, Duty to Report All Lansdowne Children's Centre staff are legally required to report to the Family and Children’s Services [CAS], any reasonable concerns of abuse. Return Next As a parent/guardian/caregiver it is your responsibility to report any concerns regarding your child’s care and safety. Child abuse happens when a child’s parent or other person in charge harms or neglects a child. What is physical child abuse? Beating, slapping, hitting, pushing, throwing, shaking, burning. What is sexual abuse? Sexual abuse happens when a parent or other person in charge sexually molests or uses a child for sexual purposes or knowingly fails to protect a child from sexual abuse. What is emotional abuse? Yelling at, screaming at, threatening, frightening, or bullying a child, humiliating the child, name‐calling or saying things like: “You’re no good”. “You’re worthless”. Showing little to no physical affection or attention. What is Neglect? Not providing proper food and clothing, supervision, and/or medical care. Brant Family and Children’s Services [BFACS] 519‐753‐8681 Haldimand Norfolk CAS 1‐888‐227‐5437 Ogwadeni:deo CAS 519‐445‐1864 How can I connect with a Lansdowne Social Worker and/or Child and Youth Worker? Children and youth receiving services from Lansdowne Children's Centre and their families are eligible for Social Work and Child and Youth Work Services. Referrals can be requested by the family or youth, or may be suggested by another Lansdowne service provider working with the child and their family. You can contact SmartStart Hub to initiate a referral request, or speak with your Lansdowne service provider. Service needs are determined through goal-based care plans and may include individual or family intervention and support. Supportive counselling could include help with: Adjustment to illness and disability Client and caregiver stress and coping Financial and community resources Building confidence Self-advocacy skills Youth Workshop topics may include: Internet safety Community safety and independence Bullying and self-esteem Sibling support needs Youth transition Next Return

Welcome to Lansdowne Children's Centre. Greetings from the Executive Director, Rita-Marie Hadley, to all new client families and caregivers. Start Here Guide: Welcome to Lansdowne Children's Centre Lansdowne Children's Centre is a highly accredited children's treatment centre (CTC) and SmartStart Hub, connecting caregivers with resources, services and supports for infants, children, and youth with physical, communication, and/or developmental needs, and their families. Lansdowne Children's Centre serves the region of Grand Erie, including Brantford, Brant, Haldimand and Norfolk Counties, Six Nations of the Grand River and Mississaugas of the Credit First Nation. Return Next Rita-Marie Hadley, Executive Director Programs and Services Overview Lansdowne Children's Centre programs and services include: Autism Services Early Integration Program (EIP) Infant & Child Development (ICDP) Speech and Language Therapy Physiotherapy (PT) Occupational Therapy (OT) Social Worker Child & Youth Workers Support Workers Respite Care Kids Country Inn Alternate Care ASD Respite Care In-home Respite Care Special Services at Home Recreation programs: Every Kid Counts (EKC) Camp and Recreation (CARE) Therapeutic Recreation (TR) Our Mission Providing safe, accessible and quality family-centred services for infants, children and youth with physical, developmental and communication needs. Our Vision Working together to realize optimal potential for infants, children and youth. Our Values Respect, Inclusion, Diversity, Empowerment and Safety Our Board of Directors and Strategic Plan Overview Family Centred Guiding Principles Family-Centred Guiding Principles Family support principles are belief statements about how supports and resources ought to be made available to parents/families involved in early childhood intervention, parenting support and family resource programs and which specify how staff should interact and treat families. Children, youth and their families (herein referred to as families) are treated with dignity and respect at all times. Staff are sensitive, knowledgeable and responsive to the unique needs of families, including but not limited to cultural, ethnic and socio‐economic diversities. Family choice and decision‐making are incorporated at all levels of participation in all Lansdowne programs. Information necessary for families to make informed choices is shared in a sensitive, individualized and objective manner. Service provision is informed by family‐identified desires, priorities and preferences. Staff work with families to provide supports, resources and services in a flexible and responsive manner. Informal and formal community supports and resources are considered for achieving family outcomes. Services focus on family strengths, assets and interests as the foundation for building capacities and enhancing family functioning. Staff‐family relationships are characterized by partnerships and collaboration based on- mutual trust, respect, open communication and problem solving. Contact information Email Reception: info@lansdownecc.com Email SmartStart Hub: referrals@lansdownecc.com Website: www.lansdownecentre.ca Social Media: @LansdowneChildrens Phone: 519-753-3153 (local) OR 1-800-454-7186 (toll free) Fax: 519-753-5927 Return Next

Respite care at Lansdowne Children's Centre provides short-term relief for primary caregivers with care provided in the home or in the community. All Services Index RESPITE SERVICES Respite Care Services at Lansdowne Children's Centre in Brantford Start Referral What is Respite Care? Respite care services at Lansdowne Children's Centre provide short-term relief for primary caregivers with care provided in the home or in the community. To be eligible for respite care services the infant/child/youth must be a registered client with Lansdowne Children's Centre and meet the requirements as set per-program. For more information about respite care please speak with your Lansdowne service provider or contact SmartStart Hub. Respite care programs include: Alternate care ASD respite care In-home respite care Kids Country Inn Special services at home Respite Care Services click on an image to learn more 1 1 ... 1 ... 1 Alternate Care Respite Services, Autism Spectrum Diagnosis (ASD) In-Home Respite Care Special Services at Home Kids Country Inn READY FOR REFERRAL? CLICK HERE You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Welcome to Lansdowne Children's Centre. Fall prevention, wellness and communication are examples of information shared to keep all children safe. Start Here Guide: Your Child's Safety and Wellness Information about communication, medication, equipment, and fall prevention. Return Next Communication Please make sure that Lansdowne staff involved in your child’s services have important health information. Describe your concerns and observations. If you don’t understand some part of your child’s condition or treatment, please ask Lansdowne staff to explain why things are being done the way they are. If you still have concerns, please ask again. When you are unsure, please ask. Get to know your Lansdowne Children’s Centre Team. If you are unsure who one of your service providers is, or what their role is, please ask. Lansdowne staff are trained in First Aid and cardiopulmonary resuscitation (CPR). There is a First Aid Station in the building. Fire and emergency preparedness drills occur regularly. In the event of an emergency, please follow the directions of Lansdowne staff. Medication Please make sure that Lansdowne staff are aware of the name and any possible side effects of any medication that a child/youth is taking. Please directly inform each Lansdowne staff that you are involved with about any allergies. If medication is to be given to a child/youth by Lansdowne staff, they must follow the Medication policy (ref. EI 1.07.2 - SS 1.19.2 Administering Medication) and ensure medication is in it’s original, child‐proof, labeled containers. Equipment Please make sure that your child’s equipment is kept clean and in good working order. Ask your child’s Occupational therapist (OT) or Physiotherapist (PT) to check that your equipment is safe and in good working order. Use equipment only as directed. Fall Prevention On entering Lansdowne please check-in with reception (where appropriate) and wait in the lobby for your service provider. Please do not wander the buidling without Lansdowne staff. Please always watch your children in the Lansdowne waiting room and/or therapy areas. Please help keep hallways free of clutter and obstacles. Report any tripping hazards both inside and outside the building. Please make sure your children/youth are wearing appropriate footwear, and be cautious of slippery floors during wet weather, including rain and snowfall. Encourage all children to walk, not run in our building(s). Return Next

Resources for a child's developing motor skills including development milestones and connecting with occupational therapy and physiotherapy Questions about a child's motor abilities? Child Development Checklist SmartStart Hub Visit the SmartStart Hub page and review the available development milestone checklists to consider how your child is progressing. If you have concerns, connect with SmartStart Hub by submitting a referral. Occupational Therapy Occupational Therapy Learn more about the occupational therapy services available at Lansdowne Children's Centre, helping infants, children and youth to develop everyday skills for independent living. Skill goals may include: grasping objects, handwriting, feeding, getting dressed, coordination and other fine motor skills. Physiotherapy Physiotherapy Learn more about the physiotherapy services available at Lansdowne Children's Centre, helping infants, children and youth develop muscle strength, control and mobility. Skill goals may include: head control, standing, crawling, walking, or using mobility devices.

SmartStart Hub will help you connect with local services, supports and resources for your child's development. Anyone with questions or concerns about their child’s development is encouraged to reach out to SmartStart Hub. Need translation help? Click here for a translation reference page. Return to Start Here Guide

Privacy Policy Privacy Plan – Personal Health Information Protection Act 2004 As an organization working with personal health records, Lansdowne Children’s Centre is accountable to comply with all relevant legislation, including the Personal Health Information Protection Act (PHIPA), 2004. In accordance with PHIPA Lansdowne Children's Centre has developed a Privacy Plan in order to make sure that all clients/ families are being treated in a consistent manner. 1. Information Practices Lansdowne Children's Centre shall have in place information practices that comply with the requirements of the PHIPA and its regulations. 2. Written Public Statement Lansdowne Children's Centre shall make available to the public a written statement that: a) provides a general description of our information practices b) describes how to contact our Information Officer c) describes how a client/family of Lansdowne Children's Centre may obtain access to or request correction of their record of personal health information d) describes how a client/family of Lansdowne Children’s Centre may withhold or withdraw consent e) describes how to make a complaint to Lansdowne Children's Centre and to the Commissioner under the Act 3. Collection, Use and Disclosure of Personal Health Information Lansdowne Children's Centre shall post and make available information describing the purposes of Lansdowne’s collection, use and disclosure of personal health information as permitted by law. 4. Contact Person Lansdowne Children's Centre shall designate a contact person to perform the functions as set out in the Act. At Lansdowne this contact person shall be named the Information Officer. 5. Functions of the Information Officer The Information Officer of Lansdowne Children's Centre shall make sure that employees and all other agents of Lansdowne Children's Centre are appropriately informed of their duties under the Act. 6. Privacy Committee The Management Team shall be designated as the Privacy Committee. 7. Functions of the Privacy Committee The Privacy Committee shall be responsible to provide oversight of the privacy practices of Lansdowne Children’s Centre. 8. Security Lansdowne Children's Centre shall take reasonable steps to make sure personal health information in its custody or control is protected against theft, loss and unauthorized use or disclosure and to make sure that the records containing the information are protected against unauthorized copying, modification or disposal. 9. Handling of Records Lansdowne Children's Centre shall make sure that the records of personal health information that it has in its custody or under its control are retained, transferred and disposed of in a secure manner and in accordance with the prescribed requirements, if any. Lansdowne Children's Centre Information Practices – Commitment to Your Privacy Lansdowne Children’s Centre knows it is important to protect personal information. We collect personal health information about clients from clients/parents/guardians. The personal health information that we collect may include, for example, client name, date of birth, address, health history, records of visits to Lansdowne and the care that was given during those visits. At times we gather personal health information about clients from other places, if we have been given client/parent/guardian consent to do so or if the law permits. Personal health information will be held within an electronic system. We limit collection of information to what is required to provide care to our clients. Uses and Disclosures of Personal Health Information We use and share personal health information to: • assess, treat and care for clients and families safely and efficiently while giving high quality service • allow us to efficiently advise of treatment options and follow-up on treatment and care • communicate with other providers involved in care • plan, administer and manage our internal operations including booking, confirming and scheduling appointments, completing statistics • conduct risk management activities • conduct quality improvement activities, such as sending satisfaction surveys • teach and demonstrate on an anonymous basis • comply with legal and regulatory requirements • comply generally with the law Your Choices Clients/ parents/legal guardians may get and/or ask for correction of their personal health records, or withhold or withdraw their consent for some of the above uses and disclosures, by getting in touch with us and we will explain what the result of that decision might mean, and the way it will be done . Please note legal exceptions apply. Information may be accessed by regulatory authorities under the terms of the Regulated Health Professions Act (RHPA) for the purposes of the various colleges of employees here at Lansdowne fulfilling their mandate under the RHPA, and for the defense of a legal issue. When Lansdowne gets special requests, such as a request from a new source, we will get in touch with you for permission to release information. We may also advise you if such a release is appropriate. Important Information • We take steps to protect your personal health information from theft, loss and unauthorized access, copying, changes, use, disclosure and disposal • We conduct audits and complete investigations to monitor and manage our privacy compliance • We take steps to ensure that everyone who performs services for us protect client privacy and only use personal health information for the purposes for which clients have given consent • We comply with provincial privacy legislation by having a Privacy Plan that is available upon request How to Contact Us Lansdowne’s Information Officer/Contact Person is Jennifer Huxley. For more information about our privacy protection practices, or to raise a concern you have with our practices, contact us at: Lansdowne Children’s Centre 39 Mount Pleasant Street, Brantford, ON N3T 1S7 Telephone: 519-753-3153 | Fax: 519-753-5927 Website: http://lansdownecentre.ca | Email: info@lansdownecc.com You have the right to complain to the Information and Privacy Commissioner/Ontario if you think we have violated your rights. The Commissioner can be reached at: Information and Privacy Commissioner/Ontario 2 Bloor Street East, Suite 1400, Toronto, Ontario M4W 1A8 Telephone: 416-326-3333 or 1-800-387-0073 (within Ontario) Fax: 416-325-9195 | TTY: 416-325-7539 Website: www.ipc.on.ca | Email: info@ipc.on.ca Privacy and Consent Guide for Families What Families Need to Know About Information Sharing In order to develop a care plan and provide your child and family with the services that best meet your needs, staff at Lansdowne Children’s Centre will ask for information about your child and family. With Your Consent This Information is Shared • By only those professionals and organizations serving your child and family • Through verbal and written communication, and in an electronic record The electronic record lets Lansdowne Children’s Centre staff working with your child and family view and write down information about your child in a secure and confidential manner. It also means that you don’t have to repeat information as often and lets your team build on past progress and experience. Community partners included in your consent are listed on the “Consent for Information Sharing and Collection of Personal Information” form. You can say if you do not want to share certain information or if you do not want to share with certain people. Your Child’s Electronic Record is Secure and Protected This web-based shared electronic record uses the same technology that is used for online banking. In order for members of your child’s team to use your child’s electronic record, they must: • Be authorized by Lansdowne to access your child’s password-protected record • Attend training on the electronic record and related privacy policies and guidelines • Sign a confidentiality agreement Type of Information Shared Typically, the following information may be collected and stored within the electronic record and shared with the professionals working with your child and family: • Contact and Demographic information • Birth and Developmental History • Interview and Assessment information • Relevant reports such as Diagnostic, School and Transition reports • Care Plans • Assessment Reports • Progress Notes Your consent will be documented in the shared electronic record. Please help us to keep information accurate and up-to-date. Tell your team of any changes. Your Right to Privacy Privacy legislation protects your right to: • Consent to how your information will be used and shared. In order for your consent to be valid, you must be given enough information for your consent to be knowledgeable. We encourage you to ask any questions you need to so that you understand how staff will use and protect your information. • Staff will talk with other Lansdowne staff on your team in order to provide service and treatment. This is implied when you are referred to Lansdowne. You may withhold this consent by telling us if anyone should be excluded. • Withhold or withdraw consent for information sharing, except in specific circumstances where disclosure is legally required under the Child, Youth & Family Services Act or ordered by a court. • Provide consent in verbal or written form. • Ask to access to your child’s electronic record and the information in it. • Ask that a correction be made to the record. Our Commitment to Your Privacy • All Lansdowne staff are required by law to protect the information you share in strict confidence. We must make sure that you understand why certain information is being shared, who it is being shared with, and get your agreement for information sharing before any confidential information is used or shared. • Lansdowne staff will only collect the information we need to do our jobs. • If you do not consent to share confidential information your wishes will be respected, except when that places someone at increased risk of significant harm. Everyone has a ‘duty to report’ under the Child, Youth and Family Services Act. • If a limitation is placed on consent for information sharing, it cannot restrict recording of personal/health information that is required by law or established professional standards. • Lansdowne staff will make sure that information shared is as accurate and current as possible. • Lansdowne will give you access to the information contained in the electronic record, upon request. • Lansdowne will comply with relevant privacy legislation. This includes having a Privacy Plan that is available upon request. How to Provide Consent for Information Sharing You can provide consent to a service provider working with your child. Your consent will be noted in the electronic record. The “Consent for Information Sharing and Collection of Personal Information” form is a guide for providing this consent. For further information about the collection, use or sharing of personal information, or to discuss any concerns you may have, please contact Jennifer Huxley, Information Officer, Lansdowne Children’s Centre at 519-753-3153 or email info@lansdownecc.com If you have a concern about how your information has been handled, you may call the Information and Privacy Commissioner /Ontario at 1-800-387-0073 or www.ipc.on.ca