Welcome to Lansdowne Children's Centre. Greetings from the Executive Director, Rita-Marie Hadley, to all new client families and caregivers. Start Here Guide: Welcome to Lansdowne Children's Centre Lansdowne Children's Centre is a highly accredited children's treatment centre (CTC) and SmartStart Hub, connecting caregivers with resources, services and supports for infants, children, and youth with physical, communication, and/or developmental needs, and their families. Lansdowne Children's Centre serves the region of Grand Erie, including Brantford, Brant, Haldimand and Norfolk Counties, Six Nations of the Grand River and Mississaugas of the Credit First Nation. Return Next Rita-Marie Hadley, Executive Director Programs and Services Overview Lansdowne Children's Centre programs and services include: Autism Services Early Integration Program (EIP) Infant & Child Development (ICDP) Speech and Language Therapy Physiotherapy (PT) Occupational Therapy (OT) Social Worker Child & Youth Workers Support Workers Respite Care Kids Country Inn Alternate Care ASD Respite Care In-home Respite Care Special Services at Home Recreation programs: Every Kid Counts (EKC) Camp and Recreation (CARE) Therapeutic Recreation (TR) Our Mission Providing safe, accessible and quality family-centred services for infants, children and youth with physical, developmental and communication needs. Our Vision Working together to realize optimal potential for infants, children and youth. Our Values Respect, Inclusion, Diversity, Empowerment and Safety Our Board of Directors and Strategic Plan Overview Family Centred Guiding Principles Family-Centred Guiding Principles Family support principles are belief statements about how supports and resources ought to be made available to parents/families involved in early childhood intervention, parenting support and family resource programs and which specify how staff should interact and treat families. Children, youth and their families (herein referred to as families) are treated with dignity and respect at all times. Staff are sensitive, knowledgeable and responsive to the unique needs of families, including but not limited to cultural, ethnic and socio‐economic diversities. Family choice and decision‐making are incorporated at all levels of participation in all Lansdowne programs. Information necessary for families to make informed choices is shared in a sensitive, individualized and objective manner. Service provision is informed by family‐identified desires, priorities and preferences. Staff work with families to provide supports, resources and services in a flexible and responsive manner. Informal and formal community supports and resources are considered for achieving family outcomes. Services focus on family strengths, assets and interests as the foundation for building capacities and enhancing family functioning. Staff‐family relationships are characterized by partnerships and collaboration based on- mutual trust, respect, open communication and problem solving. Contact information Email Reception: info@lansdownecc.com Email SmartStart Hub: referrals@lansdownecc.com Website: www.lansdownecentre.ca Social Media: @LansdowneChildrens Phone: 519-753-3153 (local) OR 1-800-454-7186 (toll free) Fax: 519-753-5927 Return Next

Respite care at Lansdowne Children's Centre provides short-term relief for primary caregivers with care provided in the home or in the community. All Services Index RESPITE SERVICES Respite Care Services at Lansdowne Children's Centre in Brantford Start Referral What is Respite Care? Respite care services at Lansdowne Children's Centre provide short-term relief for primary caregivers with care provided in the home or in the community. To be eligible for respite care services the infant/child/youth must be a registered client with Lansdowne Children's Centre and meet the requirements as set per-program. For more information about respite care please speak with your Lansdowne service provider or contact SmartStart Hub. Respite care programs include: Alternate care ASD respite care In-home respite care Kids Country Inn Special services at home Respite Care Services click on an image to learn more 1 1 ... 1 ... 1 Alternate Care Respite Services, Autism Spectrum Diagnosis (ASD) In-Home Respite Care Special Services at Home Kids Country Inn READY FOR REFERRAL? CLICK HERE You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Welcome to Lansdowne Children's Centre. Fall prevention, wellness and communication are examples of information shared to keep all children safe. Start Here Guide: Your Child's Safety and Wellness Information about communication, medication, equipment, and fall prevention. Return Next Communication Please make sure that Lansdowne staff involved in your child’s services have important health information. Describe your concerns and observations. If you don’t understand some part of your child’s condition or treatment, please ask Lansdowne staff to explain why things are being done the way they are. If you still have concerns, please ask again. When you are unsure, please ask. Get to know your Lansdowne Children’s Centre Team. If you are unsure who one of your service providers is, or what their role is, please ask. Lansdowne staff are trained in First Aid and cardiopulmonary resuscitation (CPR). There is a First Aid Station in the building. Fire and emergency preparedness drills occur regularly. In the event of an emergency, please follow the directions of Lansdowne staff. Medication Please make sure that Lansdowne staff are aware of the name and any possible side effects of any medication that a child/youth is taking. Please directly inform each Lansdowne staff that you are involved with about any allergies. If medication is to be given to a child/youth by Lansdowne staff, they must follow the Medication policy (ref. EI 1.07.2 - SS 1.19.2 Administering Medication) and ensure medication is in it’s original, child‐proof, labeled containers. Equipment Please make sure that your child’s equipment is kept clean and in good working order. Ask your child’s Occupational therapist (OT) or Physiotherapist (PT) to check that your equipment is safe and in good working order. Use equipment only as directed. Fall Prevention On entering Lansdowne please check-in with reception (where appropriate) and wait in the lobby for your service provider. Please do not wander the buidling without Lansdowne staff. Please always watch your children in the Lansdowne waiting room and/or therapy areas. Please help keep hallways free of clutter and obstacles. Report any tripping hazards both inside and outside the building. Please make sure your children/youth are wearing appropriate footwear, and be cautious of slippery floors during wet weather, including rain and snowfall. Encourage all children to walk, not run in our building(s). Return Next

Resources for a child's developing motor skills including development milestones and connecting with occupational therapy and physiotherapy Questions about a child's motor abilities? Child Development Checklist SmartStart Hub Visit the SmartStart Hub page and review the available development milestone checklists to consider how your child is progressing. If you have concerns, connect with SmartStart Hub by submitting a referral. Occupational Therapy Occupational Therapy Learn more about the occupational therapy services available at Lansdowne Children's Centre, helping infants, children and youth to develop everyday skills for independent living. Skill goals may include: grasping objects, handwriting, feeding, getting dressed, coordination and other fine motor skills. Physiotherapy Physiotherapy Learn more about the physiotherapy services available at Lansdowne Children's Centre, helping infants, children and youth develop muscle strength, control and mobility. Skill goals may include: head control, standing, crawling, walking, or using mobility devices.

SmartStart Hub will help you connect with local services, supports and resources for your child's development. Anyone with questions or concerns about their child’s development is encouraged to reach out to SmartStart Hub. Need translation help? Click here for a translation reference page. Return to Start Here Guide

Privacy Policy Privacy Plan – Personal Health Information Protection Act 2004 As an organization working with personal health records, Lansdowne Children’s Centre is accountable to comply with all relevant legislation, including the Personal Health Information Protection Act (PHIPA), 2004. In accordance with PHIPA Lansdowne Children's Centre has developed a Privacy Plan in order to make sure that all clients/ families are being treated in a consistent manner. 1. Information Practices Lansdowne Children's Centre shall have in place information practices that comply with the requirements of the PHIPA and its regulations. 2. Written Public Statement Lansdowne Children's Centre shall make available to the public a written statement that: a) provides a general description of our information practices b) describes how to contact our Information Officer c) describes how a client/family of Lansdowne Children's Centre may obtain access to or request correction of their record of personal health information d) describes how a client/family of Lansdowne Children’s Centre may withhold or withdraw consent e) describes how to make a complaint to Lansdowne Children's Centre and to the Commissioner under the Act 3. Collection, Use and Disclosure of Personal Health Information Lansdowne Children's Centre shall post and make available information describing the purposes of Lansdowne’s collection, use and disclosure of personal health information as permitted by law. 4. Contact Person Lansdowne Children's Centre shall designate a contact person to perform the functions as set out in the Act. At Lansdowne this contact person shall be named the Information Officer. 5. Functions of the Information Officer The Information Officer of Lansdowne Children's Centre shall make sure that employees and all other agents of Lansdowne Children's Centre are appropriately informed of their duties under the Act. 6. Privacy Committee The Management Team shall be designated as the Privacy Committee. 7. Functions of the Privacy Committee The Privacy Committee shall be responsible to provide oversight of the privacy practices of Lansdowne Children’s Centre. 8. Security Lansdowne Children's Centre shall take reasonable steps to make sure personal health information in its custody or control is protected against theft, loss and unauthorized use or disclosure and to make sure that the records containing the information are protected against unauthorized copying, modification or disposal. 9. Handling of Records Lansdowne Children's Centre shall make sure that the records of personal health information that it has in its custody or under its control are retained, transferred and disposed of in a secure manner and in accordance with the prescribed requirements, if any. Lansdowne Children's Centre Information Practices – Commitment to Your Privacy Lansdowne Children’s Centre knows it is important to protect personal information. We collect personal health information about clients from clients/parents/guardians. The personal health information that we collect may include, for example, client name, date of birth, address, health history, records of visits to Lansdowne and the care that was given during those visits. At times we gather personal health information about clients from other places, if we have been given client/parent/guardian consent to do so or if the law permits. Personal health information will be held within an electronic system. We limit collection of information to what is required to provide care to our clients. Uses and Disclosures of Personal Health Information We use and share personal health information to: • assess, treat and care for clients and families safely and efficiently while giving high quality service • allow us to efficiently advise of treatment options and follow-up on treatment and care • communicate with other providers involved in care • plan, administer and manage our internal operations including booking, confirming and scheduling appointments, completing statistics • conduct risk management activities • conduct quality improvement activities, such as sending satisfaction surveys • teach and demonstrate on an anonymous basis • comply with legal and regulatory requirements • comply generally with the law Your Choices Clients/ parents/legal guardians may get and/or ask for correction of their personal health records, or withhold or withdraw their consent for some of the above uses and disclosures, by getting in touch with us and we will explain what the result of that decision might mean, and the way it will be done . Please note legal exceptions apply. Information may be accessed by regulatory authorities under the terms of the Regulated Health Professions Act (RHPA) for the purposes of the various colleges of employees here at Lansdowne fulfilling their mandate under the RHPA, and for the defense of a legal issue. When Lansdowne gets special requests, such as a request from a new source, we will get in touch with you for permission to release information. We may also advise you if such a release is appropriate. Important Information • We take steps to protect your personal health information from theft, loss and unauthorized access, copying, changes, use, disclosure and disposal • We conduct audits and complete investigations to monitor and manage our privacy compliance • We take steps to ensure that everyone who performs services for us protect client privacy and only use personal health information for the purposes for which clients have given consent • We comply with provincial privacy legislation by having a Privacy Plan that is available upon request How to Contact Us Lansdowne’s Information Officer/Contact Person is Jennifer Huxley. For more information about our privacy protection practices, or to raise a concern you have with our practices, contact us at: Lansdowne Children’s Centre 39 Mount Pleasant Street, Brantford, ON N3T 1S7 Telephone: 519-753-3153 | Fax: 519-753-5927 Website: http://lansdownecentre.ca | Email: info@lansdownecc.com You have the right to complain to the Information and Privacy Commissioner/Ontario if you think we have violated your rights. The Commissioner can be reached at: Information and Privacy Commissioner/Ontario 2 Bloor Street East, Suite 1400, Toronto, Ontario M4W 1A8 Telephone: 416-326-3333 or 1-800-387-0073 (within Ontario) Fax: 416-325-9195 | TTY: 416-325-7539 Website: www.ipc.on.ca | Email: info@ipc.on.ca Privacy and Consent Guide for Families What Families Need to Know About Information Sharing In order to develop a care plan and provide your child and family with the services that best meet your needs, staff at Lansdowne Children’s Centre will ask for information about your child and family. With Your Consent This Information is Shared • By only those professionals and organizations serving your child and family • Through verbal and written communication, and in an electronic record The electronic record lets Lansdowne Children’s Centre staff working with your child and family view and write down information about your child in a secure and confidential manner. It also means that you don’t have to repeat information as often and lets your team build on past progress and experience. Community partners included in your consent are listed on the “Consent for Information Sharing and Collection of Personal Information” form. You can say if you do not want to share certain information or if you do not want to share with certain people. Your Child’s Electronic Record is Secure and Protected This web-based shared electronic record uses the same technology that is used for online banking. In order for members of your child’s team to use your child’s electronic record, they must: • Be authorized by Lansdowne to access your child’s password-protected record • Attend training on the electronic record and related privacy policies and guidelines • Sign a confidentiality agreement Type of Information Shared Typically, the following information may be collected and stored within the electronic record and shared with the professionals working with your child and family: • Contact and Demographic information • Birth and Developmental History • Interview and Assessment information • Relevant reports such as Diagnostic, School and Transition reports • Care Plans • Assessment Reports • Progress Notes Your consent will be documented in the shared electronic record. Please help us to keep information accurate and up-to-date. Tell your team of any changes. Your Right to Privacy Privacy legislation protects your right to: • Consent to how your information will be used and shared. In order for your consent to be valid, you must be given enough information for your consent to be knowledgeable. We encourage you to ask any questions you need to so that you understand how staff will use and protect your information. • Staff will talk with other Lansdowne staff on your team in order to provide service and treatment. This is implied when you are referred to Lansdowne. You may withhold this consent by telling us if anyone should be excluded. • Withhold or withdraw consent for information sharing, except in specific circumstances where disclosure is legally required under the Child, Youth & Family Services Act or ordered by a court. • Provide consent in verbal or written form. • Ask to access to your child’s electronic record and the information in it. • Ask that a correction be made to the record. Our Commitment to Your Privacy • All Lansdowne staff are required by law to protect the information you share in strict confidence. We must make sure that you understand why certain information is being shared, who it is being shared with, and get your agreement for information sharing before any confidential information is used or shared. • Lansdowne staff will only collect the information we need to do our jobs. • If you do not consent to share confidential information your wishes will be respected, except when that places someone at increased risk of significant harm. Everyone has a ‘duty to report’ under the Child, Youth and Family Services Act. • If a limitation is placed on consent for information sharing, it cannot restrict recording of personal/health information that is required by law or established professional standards. • Lansdowne staff will make sure that information shared is as accurate and current as possible. • Lansdowne will give you access to the information contained in the electronic record, upon request. • Lansdowne will comply with relevant privacy legislation. This includes having a Privacy Plan that is available upon request. How to Provide Consent for Information Sharing You can provide consent to a service provider working with your child. Your consent will be noted in the electronic record. The “Consent for Information Sharing and Collection of Personal Information” form is a guide for providing this consent. For further information about the collection, use or sharing of personal information, or to discuss any concerns you may have, please contact Jennifer Huxley, Information Officer, Lansdowne Children’s Centre at 519-753-3153 or email info@lansdownecc.com If you have a concern about how your information has been handled, you may call the Information and Privacy Commissioner /Ontario at 1-800-387-0073 or www.ipc.on.ca

Developmental Services at Lansdowne are planned, individualized and person (family)-centered services and supports provided to individuals with developmental disabilities. Our goal is to enable infants/children and their families to increase their participation in all aspects of community life, optimize their ability to achieve developmental milestones and experience their fullest potential. All Services Index DEVELOPMENTAL SERVICES Infant and Preschool Supports at Lansdowne Children's Centre in Brantford Start Referral What are Early Intervention Services? Early Intervention Services at Lansdowne are planned, individualized and person (family)-centered services and supports provided to young children with developmental delays and/or disabilities, and their family. Our goal is to enable infants/children and their families to increase their participation in all aspects of community life, optimize their ability to achieve developmental milestones, and experience their fullest potential. Developmental supports and early intervention services at Lansdowne include: Developmental Paediatrics Infant & Child Development (ICDP) Early Integration Program (EIP) Autism Services Developmental Services and Supports click on an image to learn more 1 2 3 1 ... 1 2 3 ... 3 Preschool Speech & Language Therapy (PSL) Infant and Child Development Program (ICDP) Early Integration Program (EIP) Load More Access FREE resources online Connect with streaming videos, printable tip sheets and home-based activities based on proven universal strategies to help your child's development. PLUS, connect with community-based resources and services. Open Resources What is a Developmental Consultant? A Developmental Consultant from Lansdowne primarily works with families in their home, to provide developmental screens and assessments. Working collaboratively with the child and family/caregivers, a developmental consultant will provide strategies and recommendations to help a child develop to their full potential. What is a Resource Consultant? A Resource Consultant from Lansdowne visits licensed childcare centres to provide developmental screens and assessments. Working collaboratively with children, family, caregivers, the Early Learning Environment and other professionals, a resource consultant will provide strategies and recommendations to help children develop to their full potential. READY FOR REFERRAL? CLICK HERE You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Register to participate in available fee for service programs offered by Autism Services at Lansdowne Children's Centre. We are happy to help guide you in completing the requirements for service. Welcome to Autism Services at Lansdowne Children's Centre in Brantford What are Fee for Service (FFS) programs? Starting at $185/hour as of May 1, 2025 Autism Services program fees are inclusive of the in-program time, indirect supervision by a Board Certified Behaviour Analyst (BCBA), report writing and prep-work that occurs before and after each program appointment. I am ready to register... Start Form Return to this page and update your information as often as needed. Keeping your profile current and confirming that you meet the three criteria for eligibility can help maintain and improve your wait list position. Questions? We are happy to help guide you through registration with Lansdowne Children's Centre, registering with Ontario Autism Program (OAP), and any questions you may have about Lansdowne Autism Services ABA fee-for-service programs. Follow the link below to connect with a Family Support Worker. Contact Us more about FFS program registration When you complete the FFS program registration form, based on your responses you will be added to one of two lists for Autism Services: "Waitlist- Does not meet criteria" or "Ready to Go-Meets criteria". You will only be contacted by Lansdowne to be offered a spot in an FFS program if you have communicated that you currently meet the following eligibility criteria: Your child is a registered client with Lansdowne Children's Centre Autism Services You currently have funding available to purchase the minimum contract amount (1 hr/week for 3 months, $2220) or have scheduled your determination of needs meeting with AccessOAP What is an Intensive ABA program? The Lansdowne Children's Centre Intensive ABA program is a fee-for-service therapy intended for children ages 0 to 12 years. This Autism Services program teaches your child essential skills and management of challenging behaviours. Learn More What is a Goal-based ABA program? The Lansdowne Children's Centre Goal-based ABA program is a fee-for-service therapy available to children and youth ages newborn to 18 years. This program helps your child to reach their unique goals in a series of weekly appointments, delivered in a mix of 1:1, groups and workshops, with an emphasis on parent/caregiver training/consultation. Learn More What happens after FFS registration? After your completed form is submitted you will receive an automated email confirmation. Next, one of our family support workers will review your updated registration and determine if you meet the required criteria to begin a fee-for-service ABA program with Autism Services. For those on the "Ready to Go" list... When your program has availability you will receive an offer of service email from Lansdowne, delivered to the email address currently on file with us from your most-recent registration form. This offer will include an an expiry date. Please respond to the offer with urgency. Failure to respond and complete the acceptance form before the expiry date will result in forfeit of your child's priority in the wait list. You will be required to restart the process again with a new registration form. Core Clinical Funding typically expires after 12-months. Accepting services from another provider will not impact your access to any Autism Services at Lansdowne Children's Centre.

Lansdowne Children's Centre connects families of infants, children and youth, with communication, developmental, and/or physical child development needs with services, supports and resources designed to help a child realize their potential. Lansdowne Children's Centre for child development Services & Programs Lansdowne Children's Centre connects caregivers with local child development services and support. Conditions can include: Autism Specturm Diagnosis (ASD), Cerebral Palsy (CP), Spina Bifida, Spinal Muscular Atrophy (SMA), Acquired Brain Injury (ABI), Attention-Deficit/Hyperactivity Disorder (ADHD), Global Developmental Delay (GDD), Developmental Coordination Disorder (DCD), Developmental Language Disorder (DLD), Intellectual Disabilities (ID), Chromosomal disorders and Neurological conditions. SmartStart Hub Occupational Therapy Autism Services Physiotherapy Family Engagement Speech and Language Infant and Preschool Respite Services Lifespan Services Recreation Services Use these drop-down menus to filter all the available services and programs Filter by region Filter by service View as Cards Reset 1 2 3 4 5 1 ... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 ... 14 Open AUTISM SERVICES Caregiver-Mediated Early Years Program These play-based and child-led programs are no cost to the family and designed for young children, ages 12 months to 48 months. We build caregivers’ capacity to support their child’s skill development with strategies that may help their young children learn new skills and meet individual goals. Open AUTISM SERVICES Entry to School Families registered with OAP are selected and invited by the government agency to participate in this program. The Entry to School program was introduced as a bridge to kindergarten for children diagnosed with Autism Spectrum Disorder (ASD). Open AUTISM SERVICES Foundational Family Services FREE resources, services and supports to work with your child and participate in their learning and development. Foundational Family Services provide access to Clinics, Webinars and Info Sharing.

Goal Based ABA therapy focuses on the unique, specific goals of your child that can be addressed in 1 - 8 hours per week. Depending on your goal(s), service can be delivered in multiple ways: 1:1, groups, and workshops, with an emphasis on parent/caregiver training/consultation. Welcome to Autism Services at Lansdowne Children's Centre in Brantford Fee-For Service ABA Goal Based Autism Services Brant at Lansdowne Children's Centre is your: Eligible provider for Evidence-Based Services Eligible provider for Ontario Autism Program (OAP) Local provider for Ministry-Funded Foundational Family Services Fee-for-service programs at Lansdowne Children's Centre start at $185/hour. as of May 1, 2025 APPLY TODAY Program fees are inclusive of the in-program time, indirect supervision by a Board Certified Behaviour Analyst (BCBA), report writing and prep-work that occurs before and after each program appointment. Available for children and youth ages Birth to 18 years What is Goal Based ABA therapy? Goal Based ABA therapy focuses on the unique, specific goals of your child that can be addressed in 1 - 8 hours per week. Depending on your goal(s), service can be delivered in multiple ways: 1:1, groups, and workshops, with an emphasis on parent/caregiver training/consultation. Who is eligible? Goal based ABA therapy is available for children/youth, age birth to 18 years , with an Autism Spectrum Disorder (ASD) diagnosis. A screening process will be applied to confirm eligibility for this program, including registration with the Ontario Autism Program (OAP). The reduction of challenging behaviours, including aggression to self or others, will not be a specific goal area addressed within this program. What can I expect? Some common goals in this program include (but are not limited to): Attending appointments Social interactions Toileting Personal hygiene School and job readiness Language Communication Independent living skills, such as dressing or eating with a utensil If you don’t see your specific goal, please ask us. Goal Based is a commitment of 1 - 8 hours per week How it Works? When a space is available, a clinician will call you to arrange an appointment. Your child/you will receive an individualized assessment. Both your assessment and treatment will be supervised by a Board Certified Behaviour Analyst (BCBA). There will be emphasis on parent involvement and training, for parents to feel confident in continuing with skill building when treatment is done and to feel comfortable sharing their skills with people in a variety of environments. Treatment will be provided at a location most suitable for your selected goals, including Lansdowne Children's Centre (at 39 Mt. Pleasant St., Brantford), your home or in the community. Additional costs for mileage and travel time apply for home or community locations. For further information you can reach our Family Support Worker by phone at 519-753-3153 ext. 268, or by email at autism@lansdownecc.com or you can complete an Online Referral, CLICK HERE

Welcome to Lansdowne Children's Centre. How to share your compliments and address any concerns. Start Here Guide: Client Compliments and Concerns Lansdowne Children's Centre greatly values the feedback of all clients. We encourage you to discuss your compliments and your concerns first with your service provider(s). Return Next Sharing Compliments We welcome any compliments . We encourage you to communicate any compliments with the involved service provider(s). If you would like to further recognize a staff member, team, or the Centre, you can: Email your story and compliments to info@lansdownecc.com Share your story on social media and tag us at @LansdowneChildrens Visit our website contact page to connect with the email and/or phone number of a service manager Connect with our Development and Community Engagement team to learn more about gift opportunities, to support the continued development and delivery of Lansdowne programs and services Addressing Concerns If you have any concerns, we encourage you to first discuss your concern with your service provider. If you are not fully satisfied, or are uncomfortable discussing this with the staff member, or if you wish for further conversation, please bring your concern to the attention of the appropriate service manager. Contact information is available online at www.lansdownecentre.ca/contact The supervisor will acknowledge your concern in a timely manner, typically within one working day of receiving notification. If you believe the resolution is not sufficient, you may request the concern be elevated to the attention of Executive Director. All concerns that result in a meeting with the Executive Director will be reported to the Professional Advisory Committee of the Board of Directors at its next regularly scheduled meeting. No names will be used. Click here for more about service delivery, client compliments and concerns, and client satisfaction surveys. Click here to connect with family engagement services and/or the Family Advisory Council Return Next