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Service delivery expectations, Virtual care, Guidelines for Clients and Families Regarding Exclusion Due to Illness, Centre Closure Days, Health and Wellness, client rights, privacy Lansdowne Children's Centre service delivery Services and Programs Board of Directors Strategic Plan 2023+ How We Provide Service and Supports Lansdowne Children's Centre team members are guided by the principles of Family Centered Practice which means we treat families with dignity and respect, sensitive to your unique needs and choices in making decisions. This also means sharing information sensitively and providing service that takes into account family goals. We work to offer services flexibly, using formal and informal supports to build on family strengths. Through mutual trust, respect, open communication and finding solutions together we can best reach family goals. - Rita-Marie Hadley, Executive Director Client Orientation: Beginning your journey with Lansdowne Family Engagement After completing an intake interview with SmartStart Hub, new clients are provided a welcome email and digital copy of our Client Handbook—Start Here Guide. The content of your client handbook is available on our website as web pages that can be translated into alternative languages using Google Translate tools. The client handbook includes important information about client safety and privacy. New clients are also introduced to Lansdowne Family Engagement services , and have immediate access to attend events and access the resource library. Virtual/Remote Care At Lansdowne While many of our services are provided in person, Virtual Care service delivery is one option of getting services provided by Lansdowne Children’s Centre. Virtual Care Encounters (VCE) are sessions where service providers, clients, and/or families are not in the same place. At Lansdowne, we use Zoom, which meets healthcare privacy regulations. Children/youth/family and their service provider(s) can see and speak with each other while in different places. For client sessions, it is the expectation a family member will be with the child/youth during sessions. Just like face-to-face sessions, video VCE creates a safe and positive therapeutic experience for your child/youth, and activities are planned that are engaging, and that address your child/youth’s needs. VCE is also an alternate option for family sessions/meetings. Talk with your service provider about the best service option(s) for your children/youth/family . Do you need help with access to technology? Ask you service provider about our Tech-Sharing program. You may be eligible to borrow a device from Lansdowne Children's Centre. Centre Closure Days Lansdowne Children's Centre locations will be closed for all statutory holidays . You can learn about Lansdowne Children’s Centre inclement weather or emergency closures by following our social media channels (Facebook and Instagram, @LansdowneChildrens), and/or by visiting this website, and/or by phoning Lansdowne at 519-753-3153 where the message will identify which sites are closed. Remote Service days allow families to continue their service as staff work online and virtually. If Brant sites are closed, radio stations Lite 92.1 FM and CKPC AM 1380 will be notified and asked to broadcast the closure information. If sites in Haldimand or Norfolk are closed, radio stations 98.9 MYFM radio and 92.9 FM The Grand will be notified and asked to broadcast the information. Health and Safety at Lansdowne Lansdowne Children's Centre is committed to a safe and healthy workplace for all employees, clients and visitors. In addition to complying with all applicable Federal, Provincial and Municipal legislation with respect to health and safety, Lansdowne has developed policies and procedures with the intent of minimizing the risk of injury to all individuals. For further information about our Health and Safety program, please contact: Sarah Consoli, Human Resources Director (519) 753-3154 ext. 242 sconsoli@lansdownecc.com For further information about WHMIS regulations please visit: WHMIS regulations Lansdowne Health and Safety Policy PDF (<1MB) Guide to Ontario Health and Safety Act PDF (<1MB) Centre Closure and Remote Service Days Lansdowne Children's Centre locations will be closed for all statutory holidays . You can learn about Lansdowne Children’s Centre inclement weather or emergency closures by following our social media channels and/or by visiting this website, and/or by phoning Lansdowne at 519-753-3153 where the automated greeting message will identify which sites are closed. Remote Service days allow families to continue their service as staff work online and virtually. If Brantford-Brant sites are closed, radio station 92.1 LiteFM will be notified and asked to broadcast the closure information. If sites in Haldimand or Norfolk are closed, radio stations 98.9 MYFM radio and 92.9 FM The Grand will be notified and asked to broadcast the information. Client Satisfaction and MPOC Survey Annually, Lansdowne Children's Centre provides opportunity for clients to share their feedback as part of a survey client satisfaction survey effort. Client responses help inform governors and leaders about quality of service and impact of the strategic plan. The results of the survey are shared online, and included in the annual report. The MPOC—Measure of Processes of Care—survey is a tool used to assess how family-centered health services are for children. It's a self-report measure where parents/caregivers rate their experiences with healthcare providers and services. Compliments and Concerns Process Lansdowne Children's Centre values all feedback. We welcome any compliments and encourage you to please share your positive experiences with us and the team members involved. If you have any concerns, we encourage you to first discuss your concern with the involved team member. If you are not fully satisfied, or are uncomfortable discussing this with the team member, or wish further discussion, please bring your concern to the attention of the staff members’ Supervisor. Learn more, Compliments and Concerns Policy Learn more, Family Advisory Council (FAC)

Lansdowne Children's Centre connects families of infants, children and youth, with communication, developmental, and/or physical child development needs with services, supports and resources designed to help a child realize their potential. Lansdowne Children's Centre for child development Services & Programs Lansdowne Children's Centre connects caregivers with local child development services and support. Conditions can include: Autism Specturm Diagnosis (ASD), Cerebral Palsy (CP), Spina Bifida, Spinal Muscular Atrophy (SMA), Acquired Brain Injury (ABI), Attention-Deficit/Hyperactivity Disorder (ADHD), Global Developmental Delay (GDD), Developmental Coordination Disorder (DCD), Developmental Language Disorder (DLD), Intellectual Disabilities (ID), Chromosomal disorders and Neurological conditions. SmartStart Hub Occupational Therapy Autism Services Physiotherapy Family Engagement Speech and Language Infant and Preschool Respite Services Lifespan Services Recreation Services Use these drop-down menus to filter all the available services and programs Filter by region Filter by service View as Cards Reset 1 2 3 4 5 1 ... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 ... 14 Open AUTISM SERVICES Caregiver-Mediated Early Years Program These play-based and child-led programs are no cost to the family and designed for young children, ages 12 months to 48 months. We build caregivers’ capacity to support their child’s skill development with strategies that may help their young children learn new skills and meet individual goals. Open AUTISM SERVICES Entry to School Families registered with OAP are selected and invited by the government agency to participate in this program. The Entry to School program was introduced as a bridge to kindergarten for children diagnosed with Autism Spectrum Disorder (ASD). Open AUTISM SERVICES Foundational Family Services FREE resources, services and supports to work with your child and participate in their learning and development. Foundational Family Services provide access to Clinics, Webinars and Info Sharing.

Lansdowne physiotherapy focuses on helping infants, children and youth develop and optimize their large motor control muscles and abilities, including muscle strength and range. Mobility activities may include rolling, crawling, standing, walking. All Services Index REHABILITATION SERVICES Physiotherapy at Lansdowne Children's Centre in Brantford, Caledonia, Dunnville and Simcoe Start Referral What is Physiotherapy? (PT) Physiotherapists at Lansdowne Children’s Centre provide assessment and treatment for infants, children and youth up to age 19, with difficulties in muscle strength, joint range of motion, quality of movement, tone and gross motor development. Treatment includes teaching strategies to the family, caregivers and clients to improve function. Physiotherapy also provides support in accessing mobility equipment such as wheelchairs and walkers. Areas we work on in physiotherapy: Muscle strength and range Muscle tone (ie. ability to relax a muscle) Quality of movement Gross motor skills (ex. rolling, crawling, walking, waving) Access to mobility equipment Physiotherapy Supports click on an image to learn more 1 1 ... 1 ... 1 Physiotherapy at Lansdowne (PT) School-Based Physiotherapy (SBRS-PT) What are HITS Teams? Access FREE resources online Connect with streaming videos, printable tip sheets and home-based activities based on proven universal strategies to help your child's development. PLUS, connect with community-based resources and services. Open Resources What is a Physiotherapist? Physiotherapists (PT) at Lansdowne study the science of movement. They learn how to pinpoint an injury’s root causes. Physiotherapists focus on both prevention and rehabilitation. Treatment can be for problems caused by injury, disease or disability. Some examples include: neck and back pain caused by problems in the muscles and skeleton; Problems in the bones, joints, muscles and ligaments; Lung problems such as asthma; Disability as a result of heart problems; Pelvic issues, such as bladder and bowel problems related to childbirth; Loss of mobility because of trauma to the brain or spine, or due to diseases such as Parkinson’s disease and multiple sclerosis; Fatigue, pain, swelling, stiffness and loss of muscle strength. What is a Physiotherapist Assistant? A Physiotherapist Assistant (PTA) provides care on behalf of, or as directed by, a physiotherapist. READY FOR REFERRAL? CLICK HERE You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Anyone with a concern about their child's development can contact SmartStart Hub to start the process of assessment. No diagnosis or referral is required. We are your one-stop shop for connecting with help. Lansdowne Children's Centre in Brantford, Caledonia, Dunnville and Simcoe, serving Brantford, Brant County, Norfolk County, Haldimand County, Six Nations of the Grand River and Mississaugas of the Credit First Nation. child development communication, developmental and physical special needs INTAKE SERVICES SmartStart Hub at Lansdowne Children's Centre Serving the region of Brantford, Brant, Haldimand, and Norfolk counties, Six Nations of the Grand River and Mississaugas of the Credit First Nation Start a Referral Printed referral forms can be sent by Fax to # 1-519-753-5927 Anyone with a concern about their child's development can contact SmartStart Hub to start the referral process. No diagnosis or doctor referral is required. SmartStart Hub at Lansdowne Children's Centre is your one-stop solution for connecting with services and supports for communication, developmental and physical concerns in the Grand Erie district. There is NO COST to the family for accessing SmartStart Hub services, supports and resources. Learn more about SmartStart Hub, Click Here Contact SmartStart Hub at Lansdowne Children's Centre for child development local 519-753-3153 ext. 507 toll free 1-800-454-7186 ext. 507 Self-Screening Tools, Checklists Interactive checklists provide a guide of development milestones and resources to help you measure and encourage development progress. If you have multiple incomplete milestones, and especially if you have incomplete milestones from an earlier age group, please consider completing a referral with SmartStart Hub to access opportunities for assessment, support and therapy services. Checklist, Early Years Milestones 0 - 48 months Checklist, Kindergarten Readiness 36 - 72 months Checklist, Speech & Language Development 0 - 36 months Ready for referral? 📞 Contact SmartStart Hub at Lansdowne Children’s Centre Anyone can reach out to the SmartStart Hub if you: 🔹 Need information about Lansdowne Children’s Centre services 🔹 Want to make a referral to our services 🔹 Need to find out if a child or youth is eligible for Lansdowne services 📝 Our Online Referral Form Our secure online form: ✅ Collects your contact information and concerns ✅ Shares your information securely with the SmartStart Hub at Lansdowne ✅ Allows you to print a copy of the referral before submitting (just click the “Print” button) 🔄 How Referrals Are Processed 📌 Referrals are reviewed based on priority needs 📧 Automated notification emails are sent to: • The person who submits the referral • The Primary Contact listed on the form ⏭️ What Happens Next? 📞 The Primary Contact (must be a legal guardian) will receive a call from our SmartStart Hub within approximately 90 days of submission. 💬 During the call, we will: • Learn more about your concerns • Share other supports the child may be eligible for • Help connect you to the right community agency if Lansdowne doesn’t provide the needed service Pathways to Service in Haldimand and Norfolk, family resource H-N REACH Connect with family and children support services and resources in Haldimand and Norfolk countires, Ontario. H-N REACH The 5 Areas of Family Engagement Family engagement recognizes that families are essential to the successful outcome of their children’s plan of care and ensures that parents SmartStart Hub Q&A for Families and Caregivers: Connecting with Child Development Services SmartStart Hub at Lansdowne Children's Centre will connect you to local professionals for assessments and child development services.

​Lansdowne Children's Centre connects caregivers with local child development services and support. Conditions can include: Autism Specturm Diagnosis (ASD), Cerebral Palsy (CP), Spina Bifida, Spinal Muscular Atrophy (SMA), Acquired Brain Injury (ABI), Attention-Deficit/Hyperactivity Disorder (ADHD), Global Developmental Delay (GDD), Developmental Coordination Disorder (DCD), Developmental Language Disorder (DLD), Intellectual Disabilities (ID), Chromosomal disorders and Neurological conditions. Lansdowne Children's Centre for child development Services & Programs Lansdowne Children's Centre connects caregivers with local child development services and support. Conditions can include: Autism Specturm Diagnosis (ASD), Cerebral Palsy (CP), Spina Bifida, Spinal Muscular Atrophy (SMA), Acquired Brain Injury (ABI), Attention-Deficit/Hyperactivity Disorder (ADHD), Global Developmental Delay (GDD), Developmental Coordination Disorder (DCD), Developmental Language Disorder (DLD), Intellectual Disabilities (ID), Chromosomal disorders and Neurological conditions. SmartStart Hub Occupational Therapy Autism Services Physiotherapy Family Engagement Speech and Language Infant and Preschool Respite Services Lifespan Services Recreation Services Use these drop-down menus to filter all the available services and programs Filter by region Filter by service View as List Reset 1 2 3 4 5 1 ... 1 2 3 4 5 6 7 8 9 10 11 ... 11 RESPITE SERVICES Alternate Care HN AUTISM SERVICES Autism Services INFANT & CHILD SUPPORTS Autism Services RECREATION SERVICES Camp and Recreation (CARE) LOAD MORE

Putting the 'FUN' in functional learning, Recreation Services at Lansdowne provide opportunities designed to assist and encourage children and youth clients to take advantage of individual or group activities directed towards promoting physical, cultural, and/or social development. These activities allow clients to explore their interests, exercise their skill sets and pursue personal development. All Services Index RECREATION SERVICES Recreation Services at Lansdowne Children's Centre in Brantford Start Referral What are Recreation Services? Putting the 'FUN' in functional learning, Recreation Services provide opportunities designed to assist and encourage children and youth clients to take advantage of individual or group activities directed towards promoting growth and development. These activities allow clients to explore their interests, exercise their skill sets and pursue personal development. To be eligible for recreation services the child/youth must be a registered client with Lansdowne Children's Centre and meet the requirements as set per-program. For more information about recreation programs please speak with your Lansdowne service provider or contact SmartStart Hub. Recreation programs include: Every Kids Counts (EKC) Camp and Recreation (CARE) Therapeutic Recreation (TR) Recreation programs click on an image to learn more 1 1 ... 1 ... 1 Camp and Recreation (CARE) Every Kid Counts (EKC) Therapeutic Recreation (TR) READY FOR REFERRAL? CLICK HERE You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Respite care at Lansdowne Children's Centre provides short-term relief for primary caregivers with care provided in the home or in the community. All Services Index RESPITE SERVICES Respite Care Services at Lansdowne Children's Centre in Brantford Start Referral What is Respite Care? Respite care services at Lansdowne Children's Centre provide short-term relief for primary caregivers with care provided in the home or in the community. To be eligible for respite care services the infant/child/youth must be a registered client with Lansdowne Children's Centre and meet the requirements as set per-program. For more information about respite care please speak with your Lansdowne service provider or contact SmartStart Hub. Respite care programs include: Alternate care ASD respite care In-home respite care Kids Country Inn Special services at home Respite Care Services click on an image to learn more 1 1 ... 1 ... 1 Alternate Care Respite Services, Autism Spectrum Diagnosis (ASD) In-Home Respite Care Special Services at Home Kids Country Inn READY FOR REFERRAL? CLICK HERE You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Occupational Therapy at Lansdowne focuses on helping infants, children and youth develop and optimize their fine motor skills and participation in daily living activities. These activities may include grasping, feeding, dressing, grooming or play skills. All Services Index REHABILITATION SERVICES Occupational Therapy at Lansdowne Children's Centre in Brantford, Caledonia, Dunnville and Simcoe Start Referral What is Occupational Therapy? (OT) Occupational Therapists (OT) at Lansdowne Children's Centre work with infants, children and youth. and their families, to improve skills and participation in daily activities. OT focuses on fine motor skills, typically thought of as the use of hands and upper extremities. Fine motor skills include activities such as reaching, grasping and manipulating objects with your hands, and can also involve vision, specifically visual motor skills, often referred to as hand-eye coordination. Areas we work on in occupational therapy: Feeding (using a fork or spoon or cup) Self-care (getting dressed, brushing hair, brushing teeth) Playing (gripping toys, stacking blocks) Printing and drawing (using a pencil or crayon) Cutting with scissors (using tools effectively) Emotional regulation (getting calm, alert, and ready to learn, play and/or interact with others) Occupational Therapy Supports click on an image to learn more 1 1 ... 1 ... 1 Occupational Therapy at Lansdowne (OT) School-Based Occupational Therapy (SBRS-OT) What are HITS Teams? Access FREE resources online Connect with streaming videos, printable tip sheets and home-based activities based on proven universal strategies to help your child's development. PLUS, connect with community-based resources and services. Open Resources What is an Occupational Therapist? Occupational therapists (OT) are health care professionals who help people to resume or maintain participation in a variety of tasks – their occupations (jobs), leisure and social activities, getting around, caring for themselves and their home, and much more. A child's occupation is to play, and to learn through play, so an occupational therapist will help an infant/child/youth to reach their potential in developing skills necessary to enage with their environment and the people and objects around them. What is an Occupational Therapy Assistant? Occupational therapy assistants (OTA) work under the direction of an occupational therapist to provide a treatment plan for each client. This may include activities such as teaching a client and their family the proper way to move from a bed into a wheelchair, how to do therapeutic exercises, or complete daily living tasks. READY FOR REFERRAL? CLICK HERE You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Brantford/Brant County - Haldimand/Norfolk County - Mississaugas of the Credit First Nation - Six Nations of the Grand River FAMILY ENGAGEMENT All Services Index FAMILY ENGAGEMENT Intake - Start Here Guide, Starting Service With Lansdowne, Client Handbook The Lansdowne Client Handbook —Start Here Guide—is provided to all new clients by email as a PDF booklet, following completion of their intake interview with SmartStart Hub team. Open Start Here Guide Online, Translations Available These items outline important Lansdowne Children’s Centre policies and procedures that a client/family/caregiver should be familiar with when participating in services, programs and support activities. When you start service with Lansdowne Children’s Centre your service provider will ask you to confirm your understanding of these key points of information. If you have any questions please ask your service provider, or contact SmartStart Hub by phone toll-free at 1-800-454-7186 ext. 507 or local at 519-753-3153 ext 507. Eligibility Open Start Here Guide Goals, Skills and Keywords Expectations You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Respite care at Lansdowne Children's Centre provides short-term relief for primary caregivers with care provided in the home or in the community. All Services Index LIFESPAN SUPPORT SERVICES Lifespan Support Services at Lansdowne Children's Centre in Brantford, Caledonia, Dunnville and Simcoe Start Referral What are Lifespan Support Services? Lansdowne Children's Centre offers children, youth and their families access to support services to help with navigation of challenging transitions, emotions, conflicts and scheduling. Lifespan support services include: Family Service Coordinators Child and Youth Workers Social Workers Lifespan Support Services click on an image to learn more 1 1 ... 1 ... 1 Child and Youth Worker (CYW) Family Service Coordinator (FSC) Social Worker (SW) READY FOR REFERRAL? CLICK HERE You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Developmental Services at Lansdowne are planned, individualized and person (family)-centered services and supports provided to individuals with developmental disabilities. Our goal is to enable infants/children and their families to increase their participation in all aspects of community life, optimize their ability to achieve developmental milestones and experience their fullest potential. All Services Index DEVELOPMENTAL SERVICES Infant and Preschool Supports at Lansdowne Children's Centre in Brantford Start Referral What are Early Intervention Services? Early Intervention Services at Lansdowne are planned, individualized and person (family)-centered services and supports provided to young children with developmental delays and/or disabilities, and their family. Our goal is to enable infants/children and their families to increase their participation in all aspects of community life, optimize their ability to achieve developmental milestones, and experience their fullest potential. Developmental supports and early intervention services at Lansdowne include: Developmental Paediatrics Infant & Child Development (ICDP) Early Integration Program (EIP) Autism Services Developmental Services and Supports click on an image to learn more 1 2 3 1 ... 1 2 3 ... 3 Preschool Speech & Language Therapy (PSL) Infant and Child Development Program (ICDP) Early Integration Program (EIP) Load More Access FREE resources online Connect with streaming videos, printable tip sheets and home-based activities based on proven universal strategies to help your child's development. PLUS, connect with community-based resources and services. Open Resources What is a Developmental Consultant? A Developmental Consultant from Lansdowne primarily works with families in their home, to provide developmental screens and assessments. Working collaboratively with the child and family/caregivers, a developmental consultant will provide strategies and recommendations to help a child develop to their full potential. What is a Resource Consultant? A Resource Consultant from Lansdowne visits licensed childcare centres to provide developmental screens and assessments. Working collaboratively with children, family, caregivers, the Early Learning Environment and other professionals, a resource consultant will provide strategies and recommendations to help children develop to their full potential. READY FOR REFERRAL? CLICK HERE You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Lansdowne speech and language services helps infants and children develop their communication skills, including speech sounds, understanding and producing language, and using language to interact with others. All Services Index REHABILITATION SERVICES Speech & Language Therapy at Lansdowne Children's Centre in Brantford, Caledonia, Dunnville and Simcoe Start Referral What is Speech and Language Therapy? (SLT) Speech and Language therapy at Lansdowne Children's Centre focuses on helping infants and children develop their communication skills. Communication includes speech sound production, understanding and producing language and using language to interact with others. Areas we work on in speech and language therapy: Understanding words and sentences Using words and putting words together Using language to interact with others Making speech sounds Stuttering Feeding and swallowing concerns Speech & Language Supports click on an image to learn more 1 2 1 ... 1 2 ... 2 Checklist, Speech & Language Development 0 - 36 months Preschool Speech & Language Therapy (PSL) School-Based Speech & Language Therapy (SBRS-ST) Access FREE resources online Connect with streaming videos, printable tip sheets and home-based activities based on proven universal strategies to help your child's development. PLUS, connect with community-based resources and services. Open Resources What is a Speech-Language Pathologist? Speech-Language Pathologists (SLP) at Lansdowne provide assessment and treatment for infants and children with communication delays or disorders, or feeding and swallowing concerns. What is a Communicative Disorders Assistant? A Communicative Disorders Assistant (CDA) at Lansdowne provides speech and language intervention under the supervision of a SLP. READY FOR REFERRAL? CLICK HERE You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers