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JOB POSTING: Supervisor SmartStart Hub and Quality Assurance View All Job Posts Date Published: Date Closing: Wednesday, March 18, 2026 DOWNLOAD Job Title: SmartStart Hub and Quality Assurance Supervisor Salary Range: $60,751 to 75,358 Application Deadline: March 27, 2026 Department: SmartStart/Quality Location: Brantford & Surrounding Communities (Brant, Haldimand, Norfolk) Position Type: Full-Time Unionized: No Existing Position: Yes What you'll do • Oversee daily SmartStart Hub operations, including intake coordination, workflow alignment, and documentation standards. • Troubleshoot service-flow or communication issues and escalate concerns when necessary. • Ensure Hub practices meet quality, privacy, and family-centred care standards. • Supervise intake, scheduling, data systems, and client records staff, providing coaching and performance management. • Conduct regular audits to ensure documentation accuracy, completeness, and compliance. • Support consistent use of the Electronic Health Record (EHR) and other documentation processes. • Liaise with internal teams to resolve workflow, service-flow, and documentation challenges. • Monitor operational indicators such as cancellations, waitlists, and documentation timeliness. • Track and report trends, risks, and recurring issues to leadership. • Support implementation, training, and monitoring of quality improvement initiatives. • Assist with preparation of reports, quality data summaries, and accreditation activities. • Coordinate meetings, schedules, documentation, and KPI tracking. • Hire, orient, train, evaluate, discipline, and manage staff in collaboration with leadership and HR. • Conduct team meetings, supervision sessions, and performance evaluations. • Oversee scheduling, workload distribution, and staffing coverage. • Ensure compliance with health and safety standards and OHSA requirements. • Provide onboarding, ongoing training, mentorship, and support for staff development. • Identify learning needs and contribute to annual training plans. • Promote professional growth, employee engagement, and a positive workplace culture. Why you'll love working here Growth: Training, mentorship, and career development for all stages Purpose: Work that makes a difference in our community Belonging: Employee committees, inclusive policies, and a culture of respect Benefits: HOOPP retirement plan Education, Qualifications and Certifications • Post‑secondary degree or diploma in health, social services, quality improvement, or a related field. • Knowledge of electronic health record systems and clinical documentation principles. • Training in quality methodologies (e.g., Lean, PDSA/Model for Improvement, Continuous Quality Improvement, Six Sigma) is an asset. Experience and Knowledge • A minimum of two (2) years of work experience in a community, health, or social services environment. • Experience using quality improvement tools (e.g., process mapping, root cause analysis, 5S) to support quality initiatives, data monitoring, client flow processes, or administrative coordination. • Previous supervisory or mentoring experience is an asset. • Develop an understanding and support for the mission and purpose of Lansdowne Children’s Centre and its implications as related to position responsibilities. Accessibility & Inclusion Lansdowne Children’s Centre is an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process. APPLY TODAY Submit your resume and a short cover letter telling us why this role excites you. We welcome applicants of all ages, backgrounds, and experiences. Or, please send your application by e-mail to: apply@lansdownecc.com APPLY FOR THIS POSITION Lansdowne Children’s Centre provides accommodations for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. We thank all applicants , however, only those candidates to be interviewed will be contacted

Job postings and career development information. Lansdowne Children’s Centre believes in the power of diverse perspectives. Our team is passionate, collaborative, and committed to inclusive, family-centered care. Whether you're early in your career or bringing years of experience, your contributions will help shape brighter futures. Work @ Lansdowne Job Postings, Career Opportunities Occupational Therapist Physiotherapist Supervisor SmartStart Hub and Quality Assurance Load More 🧭 About Us At Lansdowne Children’s Centre for child development, we believe in the power of diverse perspectives. Our team is passionate, collaborative, and committed to inclusive, family-centered care. Whether you're early in your career or bringing years of experience, your contributions will help shape brighter futures. “Unlock A New Skill – Unlock A New Smile” celebrates the magical moments when an infant, child, or youth, client achieves a new sense of accomplishment, excitement and… pure joy. "I can’t even describe the look in the eyes of a parent watching their child experience something that they simply didn’t think was possible. " You belong here. 🌈 Why You’ll Love Working Here Growth: Training, mentorship, and career development for all stages Purpose: Work that makes a difference in our community Belonging: Employee committees, inclusive policies, and a culture of respect Benefits: Comprehensive health coverage, HOOPP retirement plan, and more 🙌 Accessibility & Inclusion Lansdowne Children’s Centre is an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Work in a multi-specialty care team Lansdowne offers a wide variety of services and supports for infants, children and youth with special needs and their families. Our coordinated services and interdisciplinary teams engage team members across different specialties to discuss care plans, share insights and work with families. Who are we looking for? Occupational Therapists Physiotherapists Speech-Language Therapists Support Workers Early Childhood Educators Program Managers Intake Coordinators Lansdowne Children's Centre is looking for dedicated, talented, passionate individuals excited to contribute to our mission: supporting infants, children and youth with physical, developmental or communication needs, and their families. If you are interested in receiving more information, or would like to reach out with your questions, please email: apply@lansdownecc.com For prospective students seeking placements (Co-Op)... Lansdowne Children's Centre is committed to providing active learning environments and knowledge sharing experiences for students. If you are interested in a placement with Lansdowne, you should first confirm with your educational institution to ensure compliance with their policies, procedures, eligibility criteria and preferred method for contacting Lansdowne.

Empowering Children. Strengthening Families. Inspiring Community. Corporate and Community Engagement. By joining Level UP, your organization becomes a partner in possibility, fueling innovative programs, reducing wait times, and enhancing supports for thousands of local families. Corporate and Community Engagement with Lansdowne Children's Centre—Get Your Level UP Lansdowne Sponsor Kit 1/15 WATCH VIDEO ABOUT US PROGRAMS YOUR IMPACT SIGN UP View on YouTube Empowering Children. Strengthening Families. Inspiring Community. By joining Level UP Lansdowne , your organization becomes a partner in possibility, fueling innovative programs, reducing wait times, and enhancing supports for thousands of local families. SPONSORSHIP KIT Game Changers. How community-minded organizations can Level UP their impact. Your immediate impact Your participation in the Level UP Lansdowne program helps: STRENGTHEN ACCESS to programs and supports BUILD INCLUSION opportunities where every child belongs REDUCE BARRIERS for families who need help now Support changes everything—because when we invest in children early, we invest in a stronger community for everyone. 6,650+ 350+ 196+ local infants, children and youth, and their families, on a journey to explore potential with Lansdowne Children's Centre local service providers working with families of children facing physical, communication, and/or developmental challenges local kids experiencing inclusive camps and recreation programs with the support they need to feel safe, capable and accepted Together, We Level UP Possibility When businesses and community organizations come together, we create pathways to opportunity for children who need it most. Join us in building a stronger, more inclusive community one where children of all abilities can grow with confidence and joy. Let’s Level UP, together. Use the buttons below to become a sponsor , or explore other engagement options. PAY ONLINE INVOICE ME MORE OPTIONS Compete for the Community Cup! Engage your employees in a unique competition for the Lansdowne Community Cup! Fundraise and collect pledges from May to September. Create awareness with engaging social media content. Get your team ready to experience small but mighty triumphs we see Lansdowne kids tackle every day, through a uniquely designed obstacle course at Heroes Walk and Roll. Use the buttons below to register your team in the Community Cup Challenge. PAY ONLINE INVOICE ME INFO KIT DRESS UP. TEAM UP. SHOW UP. HEROES WALK AND ROLL CLICK FOR EVENT TICKETS AND DETAILS

Lansdowne Heroes Walk and Roll is a super-celebratory fundraising event where families, children, youth, and teams come together to champion support of Lansdowne Children’s Centre programs and services. Brantford, Brant County, Brant Park 2026 Heroes Walk and Roll fundraising and event details COMING SOON... Save the Date Sept-26-2026 Sponsorship Info ‘Lansdowne is a formidable association making major differences in the lives of children and families’ Oct 7, 2025 How do your donations impact the lives of Lansdowne Kids? Sep 26, 2025 Devlin’s Country Bistro Sponsors Refreshments for Heroes Walk and Roll Sep 26, 2025 Haldimand-Norfolk band 'The Shrubberies' to perform at Heroes Walk and Roll Sep 26, 2025 Gates Canada Powers Play at Lansdowne’s Heroes Walk and Roll Sep 22, 2025 Image Gallery Previews Super-Experience, Heroes Walk and Roll for Lansdowne Kids Sep 20, 2025 Volunteers needed Oct. 4, be a Hero with kids, for kids, with Lansdowne Sep 16, 2025 BioDesign Prosthetics & Orthotics Champions Lansdowne Kids at Heroes Walk and Roll Sep 9, 2025 1 2 3 4 FOLLOW US

​Lansdowne Children's Centre for child development is a SmartStart Hub - a one-stop point of entry connecting families and caregivers with local child development services, supports and resources for a child's communication, developmental, and/or physical development needs. VISIT OUR EVENT CALENDAR FOR UPCOMING OPEN PROGRAMS, FAMILY AND COMMUNITY EVENTS CLICK HERE Questions or concerns about your child's development? Connect with our SmartStart Hub team, submit a referral today! 1/5 Unlock a new skill— Services Donations Resources Careers Unlock a new SMILE Start Here Programs and Events Look to the Event Calendar for registration and more information about upcoming events Event Calendar News and Stories Look to the News Blog for featured stories and news about Lansdowne families, staff and partners News Blog Helping Kids unlock their potential. Lansdowne Children's Centre is a highly accredited children's treatment centre (CTC) and SmartStart Hub, connecting caregivers and educators with local resources, services and support programs, for infants, children and youth with physical, communication, and/or developmental needs. If you have questions about early childhood development milestones, or are seeking help to navigate a diagnosis, you can connect with SmartStart Hub for help and answers. Anyone can submit a referral. Examples of client conditions supported by Lansdowne Children's Centre include: Autism Specturm Diagnosis (ASD), Cerebral Palsy (CP), Spina Bifida, Spinal Muscular Atrophy (SMA), Acquired Brain Injury (ABI), Attention-Deficit/Hyperactivity Disorder (ADHD), Global Developmental Delay (GDD), Developmental Coordination Disorder (DCD), Developmental Language Disorder (DLD), Intellectual Disabilities (ID), Chromosomal disorders and Neurological conditions. Lansdowne Children's Centre service providers work with clients and their families at sites in Brantford, Caledonia, Dunnville and Simcoe, and in a variety of community settings such as homes, schools, childcares, early learning environments, after-school programs and day camps, as well as through virtual means using streaming video. Lansdowne Children's Centre proudly delivers SmartStart Hub rehabilitation, respite and recreation services, serving Brantford, Brant, Haldimand and Norfolk counties, Six Nations of the Grand River, and Mississaugas of the Credit First Nation. Client Family Announcements More News Mini photo sessions for Autism Awareness Day supporting families, Lansdowne Children’s Centre Occupational therapy is about ‘looking at how someone can be included and participate in what matters to them' Lovingly gifted in memory of Dylan 1 2 3 4 5 Celebrating Donors, Donations More News Mini photo sessions for Autism Awareness Day supporting families, Lansdowne Children’s Centre Lovingly gifted in memory of Dylan Knights of Columbus Brantford breaks record with breakfast fundraiser for Lansdowne Children's Centre 1 2 3 4 5 Community News and Events More News Mini photo sessions for Autism Awareness Day supporting families, Lansdowne Children’s Centre Occupational therapy is about ‘looking at how someone can be included and participate in what matters to them' Lovingly gifted in memory of Dylan 1 2 3 4 5 Lansdowne Children's Centre endeavours to provide a Scent-Free environment for the safety and comfort of all. Please refrain from the use of scented products when attending any of our sites and/or programs. Lansdowne acknowledges we are on the traditional treaty and unceded territory of the Original People including the Attawanderon, Anishnaabe, and Haudenosaunee that has long been home to the Six Nations of the Grand River and the Mississaugas of the Credit First Nation. We recognize their enduring connection as perpetual stewards of these lands protected by the “Dish with One Spoon” wampum agreement and the Haldimand Treaty, covering six miles either side of the Grand River along its length. In the spirit of these treaties, we seek to understand our place within history and build mindfulness of our present solidarity with Indigenous partners through relationships supporting families, so all children reach their potential. Adopted: February 2025, Lansdowne Children's Centre Board of Directors

Registration and event calendar for workshops and social events hosted by Autism Brant, autism services at Lansdowne Children's Centre (Brantford). Welcome to Autism Services at Lansdowne Children's Centre in Brantford Welcome to the Autism Brant event calendar. Click on RSVP to learn more about the event and start your registration. Looking for an event? You can use keywords in the search bar to find it. Calendar View Multiple Dates Autism Services Video Game Night ages 10-14 Wed, Mar 18 Brantford More Info Autism Services March Break ages 7-11 Thu, Mar 19 Brantford Register Now Multiple Dates Autism Services Circle Time Group Fri, Mar 20 Brantford Register Now Multiple Dates Autism Services Spring Egg Hunt Event Wed, Mar 25 Brantford More Info Multiple Dates Autism Services Spring Egg Hunt Event Wed, Mar 25 Brantford More Info Multiple Dates Autism Services Spring Egg Hunt Event Wed, Mar 25 Brantford More Info Load More Are you looking for someone to talk to? You can reach our Family Support Worker by phone at 519-753-3153 ext. 268 or ext. 327, or by email at autism@lansdownecc.com

Registration and event calendar for workshops and social events hosted by Autism Brant, autism services at Lansdowne Children's Centre (Brantford). Welcome to Autism Services at Lansdowne Children's Centre in Brantford Welcome to the Autism Brant event calendar. Click on RSVP to learn more about the event and start your registration. Looking for an event? You can use keywords in the search bar to find it. Event List View March 2026 Today Mon Tue Wed Thu Fri Sat Sun 23 24 25 26 27 28 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 1:00 p.m. Autism Services Video Game Night ages 10-14 19 10:00 a.m. Autism Services March Break ages 7-11 20 11:00 a.m. Autism Services Circle Time Group 21 22 23 24 25 4:30 p.m. Autism Services Spring Egg Hunt Event +7 more 26 27 11:00 a.m. Autism Services Circle Time Group 28 29 30 31 1 2 3 4 5 Are you looking for someone to talk to? You can reach our Family Support Worker by phone at 519-753-3153 ext. 268 or ext. 327, or by email at autism@lansdownecc.com

Get involved with Lansdowne by attending Centre, Foundation and Community events #ForTheKids. Education, Socials, Support and Fundraising opportunities. Lansdowne Event Calendar March 2026 Today Mon Tue Wed Thu Fri Sat Sun 23 10:00 a.m. Autism Services Coffee for Caregivers +1 more 24 25 26 5:00 p.m. Autism Services Girl's Night Out ages 11-15 27 11:00 a.m. Autism Services Circle Time Group 28 1 9:00 a.m. Breakfast Fundraiser hosted by Knights of Columbus, Brantford 2 3 4 7:00 p.m. Autism Services Caregiver Orientation 5 6 11:00 a.m. Autism Services Circle Time Group 7 8 9 10 11 12 13 11:00 a.m. Autism Services Circle Time Group 14 15 16 17 10:00 a.m. Autism Services Bricks and Building Club ages 8-12 18 1:00 p.m. Autism Services Video Game Night ages 10-14 19 10:00 a.m. Autism Services March Break ages 7-11 20 11:00 a.m. Autism Services Circle Time Group 21 22 23 24 25 4:30 p.m. Autism Services Spring Egg Hunt Event +7 more 26 27 11:00 a.m. Autism Services Circle Time Group 28 29 30 31 1 2 3 12:00 a.m. Lansdowne Children's Centre sites closed 4 5 List View

The Lansdowne Children's Centre Board of Directors governs the Centre operations, providing oversight to the pursuit of the organization's Mission and Vision, guided by the Values. Board of Directors Board Portal Login Event Calendar News Blog Service Guide Resources Work With Us About Us Centre Board Contact Us We need you. Join The Board. APPLY Growing with you... The Lansdowne Children's Centre and Foundation Annual Report is available to read and download online. Past annual reports are also available, located below the roster of the Lansdowne Children's Centre Board of Directors. 2023+ Strategic Plan Overview 2024-25 Annual Report PDF 2024-25 Annual Report Online Ashley Veldkamp Board Chair, President, Chair of Long Range Planning Committee More Info Justin Wareham Board Treasurer, Chair Finance/Personnel Committee [F&P] More Info Jamie Toner Board Member More Info Rick Rozak Board Member, Chair of the Professional Advisory Committee More Info Will Bucholtz Board Member More Info Lloyd St Amand Board Past Chair More Info Anne Noyes Board Secretary More Info Jason Lickers Board Member More Info Skylar Turkiewicz-DaBreo- Board Member More Info Mike Gatopoulos Board 1st Vice President, Chair of Prof. Adv., and Capital Steering Comm. More Info Dr. Benjamin Klein, Ex Officio Medical Director, Lansdowne Children's Centre More Info Joe Persia Board Member More Info Vicky Smith Board Member, Chair Diversity Equity & Inclusion SubCommittee More Info Jennifer Steffler Board 2nd Vice President More Info Holly Clark Board Member More Info Kathy Straus Board Member More Info Vincent Vilaca Board Member More Info Annual Report Archives 2023-24 Annual Report PDF 2022-23 Annual Report PDF (7 Mb) 2021-22 Annual Report PDF (6 Mb) 2023-24 Annual Report Online 2022-23 Annual Report Online 2021-22 Annual Report Online Learn more about our Lansdowne Mission, Vision and Values. Who We Are Our Strategic Plan What is a board's purpose? The Lansdowne Children's Centre Board of Directors governs the Centre operations, providing oversight to the pursuit of the organization's Mission and Vision, guided by the Values. • The mission is our statement of what the organization does and its intended purpose. Providing safe, accessible and quality family-centred services for infants, children and youth with physical, developmental and communication needs • The vision is our goal for the outcomes achieved when the Centre successfully carries out its mission. Working together to realize optimal potential for infants, children and youth • The values are the philosophies that guide our decision-making. Lansdowne Children's Centre values Respect, Inclusion, Diversity, Empowerment & Safety (RIDES) More About Our Board Who are the current board members and committee members? As of November 2023 BOARD OF DIRECTORS 1. President, Ashley Veldkamp 2. (ON LEAVE) 1st V. P., Mike Gatopoulos 3. 2nd V. P., Jennifer Steffler 4. Treasurer, Justin Wareham 5. Secretary, Anne Noyes 6. Past President, Lloyd St. Amand 7. Holly Clark 8. Kathy Straus 9. Jamie Toner 10. Jason Lickers 11. Joe Persia 12. Rick Rozak 13. Vicky Smith 14. Vincent Villaca 15. Will Bucholtz Dr. Benjamin Klein, Medical Director Ex Officio Rita-Marie Hadley, Executive Director Ex Officio Professional Advisory Committee [PAC] (ON LEAVE) Mike Gatopoulos, Chair** Jamie Toner* Vice Chair Patricia Gonzalez* Casidy Guzar* Dr. Ben Klein Anne Noyes Joe Persia Rick Rozak Vicky Smith** Rita Stratford* Kathy Strauss Vincent Villaca Jacqueline Willson* Tamie Aubin* Sarah Consoli * Governance Committee Rick Rozak, Chair Vicky Smith, Vice-Chair (ON LEAVE) Mike Gatopoulos Lloyd St. Amand Ashley Veldkamp Long Range Planning Committee Ashley Veldkamp, Chair Will Bucholtz John Bradford* (ON LEAVE) Mike Gatopoulos Lloyd St. Amand Tamie Aubin * Sarah Consoli * Cindy Rock* Lorraine DeJong* Diversity Equity & Inclusion SubCommittee Vicky Smith, Chair Patricia Gonzalez* Jason Lickers Joe Persia Sarah Consoli* Alissa Shuker* Finance/Personnel Committee [F&P] Justin Wareham, Chair Skylar Turkiewicz, Vice Chair Will Bucholtz Holly Clark (ON LEAVE) Mike Gatopoulos Jason Lickers Lloyd St. Amand Jennifer Steffler Sarah Consoli * Cindy Rock* Capital Steering Committee [CSC] (ON LEAVE) Mike Gatopoulos, Co-Chair Holly Clark, Co- Chair John Bradford* Will Bucholtz Mike DeBruyn* Marc Lazenby* Jason Lickers Scott Lyons* (ON LEAVE) Dee Perera* Lloyd St. Amand Justin Wareham Jacqueline Willson* Cindy Rock* * Non-Director Committee Member ** liaisons to Quality Mgt. Council ***Also Committee chairs Italics=staff E.D. RM Hadley is Ex-Officio member of all bodies updated January 2026 What are the roles and responsibilities of Board members? an excerpt from the Board Manual, Policy B1-100, Role of Committees and Directors Board Committees provide a forum for broad discussion of issues in order to develop recommendations for board action. The Board is the final decision-making body. Standing Committees of the Board are: • Finance/Personnel Committee [which serves as the Audit Committee] • Professional Advisory Committee • Governance Committee • Long Range Planning Committee • Executive Committee Directors: As stewards of Lansdowne Children’s Centre, Directors are responsible to perform the duties of the Board stipulated by Centre bylaws. Selected to bring individual expertise and a collective skills mix established by the Nominating Committee, Directors have a primary responsibility for the best interests of Lansdowne, representing the children and youth and their families. A Director’s ethical obligation is to support the Mission, Vision and Values in pursuing the strategic direction of the Centre. In addition to personally signing a Code of Ethics and consenting to background checks, Directors collectively ensure adherence to legal standards stipulated by the Corporations Act, and to ethical norms by establishing policies and adherence to Centre by-laws and Letters Patent. What are the guidelines for Board member duties and responsibilities? an excerpt from the Board Manual, Policy B3-20, Board Code of Ethics Recognizing its legal and ethical responsibility for the direction and operations of Lansdowne Children’s Centre, the Board of Directors will keep the following uppermost in all its decision making: a) the health and well being of children and their families; b) the delivery of high-quality services; and c) the welfare of staff. 1.0 Ethical Duties and Obligations 1.1 Directors will exercise reasonable care (care that an ordinarily prudent person would exercise in a like position and under similar circumstances) when making decisions as stewards of Lansdowne Children’s Centre. 1.2 Directors will be faithful to Lansdowne’s mission and will not act in a way that is inconsistent with the agency’s central goals. 1.3 Directors will protect the confidentiality of all information acquired in their role as a Board member. 1.4 Directors will avoid conflict of interest (a conflict of interest arises when a director has a personal interest in the result of a decision made by the Board of Directors). Directors will consider the interests of Lansdowne first, and will not use information obtained as a director for personal gain. Directors with a financial conflict of interest will not participate in discussions or vote on matters that affect decisions made by the Board of Directors. 1.5 A Director with a conflict of interest will be responsible for declaring such conflict. 1.6 Directors will present consolidated support for decisions made by the Board of Directors, so as to demonstrate the integrity of the Board. 2.0 Primary Organizational Responsibilities 2.1 The Board of Directors will be responsible for the creation of the mission and purpose of Lansdowne Children’s Centre and review them periodically for accuracy and validity. Each Director will understand the mission and support it. 2.2 The Board of Directors selects and supports the Executive Director through regular performance reviews. The Board of Directors will ensure that the Executive Director has the moral and professional support needed to further the goals of Lansdowne Children’s Centre. 2.3 As stewards of Lansdowne Children’s Centre, the Board of Directors will actively participate with staff in an overall planning process to assist in implementing the agency’s goals. 2.4 One of the Board of Directors foremost responsibilities is to ensure adequate resources for Lansdowne Children’s Centre to fulfill its mission. 2.5 The Board of Directors review and approve Lansdowne’s annual budgets and ensure that proper financial controls are in place. 2.6 The Board of Directors will ensure that programs are consistent with Lansdowne’s mission and monitor their effectiveness. 2.7 As the primary link to the community, the Board of Directors must clearly articulate Lansdowne’s mission, accomplishments and goals to the public, and garner support from relevant members of the community. 2.8 The Board of Directors is ultimately responsible for ensuring adherence to legal standards and ethical norms. The Board of Directors will establish pertinent policies and adhere to the provisions of Lansdowne’s Bylaws and Letters Patent. 2.9 The Board of Directors will articulate and make known its needs in terms of its members’ experience and skill to ensure a balanced Board composition. The Board of Directors will help orient new Directors to their responsibilities and to Lansdowne’s history, needs and challenges. The Board of Directors will evaluate its performance and identify and act on areas of improvement needed to fulfill its responsibilities. Who holds Board members accountable? How is their performance evaluated? an excerpt from the Board Manual, Policy B3-40, Board Evaluation In order to monitor the effectiveness of the collective operations of the Board of Directors, a Board Evaluation will be completed annually. The Board Evaluation will be comprised of the following to also evaluate performance of individual board members and of the President: 1. All members of the Board of Directors will complete the Board Effectiveness Evaluation Survey in June of each year except when accreditation is completed in that year. 2. To cultivate a sense of group and individual responsibility for effective Board functioning, the Board will support assessment of Directors’ “fiduciary duty”, namely the Director’s active concerted effort beyond meeting attendance, to be knowledgeable and prepared to provide informed advice and make informed decisions. Individual performance will be assessed by provision of attendance reports and self-monitoring tools to compare activity and discipline to policies in the Board Manual. All Directors except the President will also annually conduct self-assessment by using the Individual Board Member Self-Evaluation Form and offer feedback on colleagues by completing the Self-Evaluation Form for each of their colleagues, as submitted to the President; the President will consolidate results and share them with each Director to support identification of actions to enhance their work 3. President Performance is assessed by the President completing a Self-Assessment annually as well as each Board member completing a President Assessment to be submitted to the Vice-President. The 1st Vice-President consolidates the President Assessments and shares results with the President to support the President to identify actions to enhance their work. 4. A survey of each Board member’s linkages in the community: all Board members will be asked to outline other volunteer or service clubs that they are members of. The above information is presented at the October Meeting of the Board of Directors. This information provides a basis for developing Board development goals for the upcoming planning year. Within the accreditation cycle, governance functioning self-assessment tools will be completed by each member of the Board. How does the Board evaluate the performance of the Executive Director? an excerpt from the Board Manual, Policy B4-60, Executive Director: Performance Appraisal and Salary Review The Chair and two other members of the Board shall conduct in the first year of the Executive Director’s employment a performance appraisal at six (6) months and at twelve (12) months. Thereafter, performance appraisals will be conducted on or about the anniversary of the Executive Director’s commencement date, in accordance with the Centre’s policies for performance appraisals. How does a Board member get started? Each Board member upon acceptance of their position will complete a Onboarding Process. This process includes an Orientation Manual, that includes materials to help a new Board member get more familiar with items including Lansdowne operations, policies, procedures, history and strategic planning. New Board member onboarding also includes instruction on how to gain access to shared board resources using a private website portal. Where can I view the Lansdowne Strategic Plan? The four strategies of the Lansdowne Children's Centre multi-year Strategic Plan are: Culture of Excellence Strengthen workplace culture so it attracts and retains the very best and right fit employees and volunteers State of Art Environment Having the best possible space to provide our changing services in all our locations as well as the other resources needed to support our work Innovation to Enhance Service Engage needed tools and solutions to improve quality, safety and efficiencies. Tell Our Story Clarify, magnify and celebrate our story for greater understanding of what Lansdowne does and its significance Download our 2023 Staregic Plan overview PDF for more information, as shared at our June 2023 Annual General Meeting Where can I view the Lansdowne Communications Plan? The most recent Communications Plan for Lansdowne Children's Centre includes Strategies and desired Outcomes targeting four audiences: • Clients and Families • Employees • Media • Stakeholders View the full PDF document here. Join the Lansdowne Board Seats on the Lansdowne Children’s Centre board are currently filled, but we are always excited to connect with enthusiastic community members with diverse skills, backgrounds and perspectives interested in participating on our Board of Directors. Those with experience in the areas of governance and fee-for-service programming are especially invited to inquire. Board Member Application Form For more information please contact us by email at info@lansdownecc.com

Board 1st Vice President, Chair of Prof. Adv., and Capital Steering Comm. Mike Gatopoulos, Centre Board - Lansdowne Children's Centre. Serving the needs of the children and youth, and their families, who access services and support for communication, developmental and physical needs, at Lansdowne Children's Centre in Brantford, Caledonia, Dunnville and Simcoe. < Back Previous Next Mike Gatopoulos Board 1st Vice President, Chair of Prof. Adv., and Capital Steering Comm. Mike Gatopoulos joined our board in 2020, is owner of Seventh Coffee Co. and parent of a child with special needs.

JOB POSTING: Physiotherapist View All Job Posts Date Published: Date Closing: Thursday, March 12, 2026 DOWNLOAD Position Title: Physiotherapist Location: Brant, Haldimand & Norfolk Salary Range: $38.31 - $43.53 Job Type: Permanent Full-time Hours Per Week: 35 Start Date: Immediately Application Deadline: Unionized: Yes What you'll do • Assess and treat children and youth with physical and/or developmental needs • Develop and implement goal-oriented treatment plans • Collaborate with families, schools, and community partners • Contribute to program development, workshops, and community education • Maintain accurate documentation and uphold professional standards • Ensure safety and well-being in all service environments • Collaborate across teams to drive meaningful results. Why you'll love working here Growth: Training, mentorship, and career development for all stages Purpose: Work that makes a difference in our community Belonging: Employee committees, inclusive policies, and a culture of respect Benefits: HOOPP retirement plan Education, Qualifications and Certifications • Master of Science in Physiotherapy (or equivalent) • Registered with the College of Physiotherapists of Ontario • Valid driver’s license and access to a vehicle Experience and Knowledge • Minimum of 2 years of pediatric or special needs experience preferred • Experience with assessments, treatment planning, and interdisciplinary collaboration • Proof of immunizations or willingness to obtain Accessibility & Inclusion Lansdowne Children’s Centre is an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process. APPLY TODAY Submit your resume and a short cover letter telling us why this role excites you. We welcome applicants of all ages, backgrounds, and experiences. Or, please send your application by e-mail to: apply@lansdownecc.com APPLY FOR THIS POSITION Lansdowne Children’s Centre provides accommodations for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. We thank all applicants , however, only those candidates to be interviewed will be contacted

JOB POSTING: Occupational Therapist View All Job Posts Date Published: Date Closing: Thursday, March 12, 2026 DOWNLOAD Position Title: Occupational Therapist Location: Brant, Haldimand & Norfolk Salary Range: $38.31 - $43.53 Job Type: Permanent Full-time and Part Time positions Hours Per Week: 28 to 35 Start Date: Immediately Application Deadline: Unionized: Yes What you'll do • Provide accurate assessment for all clients referred to Lansdowne including completion of written reports • Establish and implement a goal-oriented treatment plan • Provide and facilitate the attaining of appropriate equipment through recognized resources • Provide support to parents, daycares and schools in the form of education where appropriate Why you'll love working here Growth: Training, mentorship, and career development for all stages Purpose: Work that makes a difference in our community Belonging: Employee committees, inclusive policies, and a culture of respect Benefits: HOOPP retirement plan Education, Qualifications and Certifications • Master of Science in Occupational Therapy (or equivalent) • Registered with the College of Occupational Therapists of Ontario • Valid driver’s license and access to a vehicle Experience and Knowledge • Minimum of 2 years of pediatric or special needs experience preferred • Experience with assessments, treatment planning, and interdisciplinary collaboration • Proof of immunizations or willingness to obtain Accessibility & Inclusion Lansdowne Children’s Centre is an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process. APPLY TODAY Submit your resume and a short cover letter telling us why this role excites you. We welcome applicants of all ages, backgrounds, and experiences. Or, please send your application by e-mail to: apply@lansdownecc.com APPLY FOR THIS POSITION Lansdowne Children’s Centre provides accommodations for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. We thank all applicants , however, only those candidates to be interviewed will be contacted