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Brantford/Brant County - Haldimand/Norfolk County - Mississaugas of the Credit First Nation - Six Nations of the Grand River FAMILY ENGAGEMENT All Services Index FAMILY ENGAGEMENT Family Advisory Council (FAC) The Family Advisory Council’s role is to advocate for client and family centered care at Lansdowne Children Centre. The F.A.C. will advise and make recommendations in order to promote quality programs and services within the Centre. Engaging families to help improve the quality of service with ongoing communication, collaboration and partnership between families and Lansdowne Children’s Centre. Responsibilities: • Provide valuable input from a family perspective as they relate to LCC programs and services. • Enhance positive staff - client relations • To assist in identifying the needs and priorities of clients/families through team work with the LCC staff • Actively assist to implement change • Assist with the development and access to information, support and educational resources which help our clients/families Eligibility Apply to Join Membership: The Council will consist of a minimum of 6 members including a)Parent/family representatives* b)Family Engagement Coordinator – a LCC staff member *Family representatives will consider diversity in gender, age, diagnosis and geography to enable a broad representation of background and experiences. Recruitment: •Members will be recruited annually via Lansdowne Children’s Centre’s social media channels •Prospective new members will complete an application form •The Family Engagement Coordinator will select candidates upon form completion Qualifications: •Have a general understanding of the broad range of clients and families we serve •Respects differing opinions to be inclusive to the full diversity of family experiences; socio-economic status, language, race, color, religion and identity. •Works collaboratively with staff, clients and families •Maintain a sense of humor, a sense of vision and a positive attitude •Maintain respect for privacy and confidentiality •Available to attend at least 75% of the quarterly meetings via in person and/or zoom •Members will sign a volunteer form, a privacy and confidentiality form and obtain a Vulnerable Persons Check to participate •Immunization: In order to encourage participation of family members across our catchment region of Grand Erie (including Brantford, Counties of Brant, Haldimand and Norfolk, Six Nations of the Grand River, and Mississaugas of the Credit First Nations) the Family Advisory Council (FAC) will meet using a hybrid (in-person & virtual) model. Participants attending in-person must provide record of receiving at least two COVID-19 vaccines.” Virtual attendance will be supported without disclosure of vaccination. Goals, Skills and Keywords Expectations Logistics: •The FAC will meet 4- 6 time a year during September to June •The Family Engagement Coordinator will make agendas, take minutes and provide support during meetings •Communications ( agendas and minutes) will be emailed to members on a regular basis •The groups will communicate primarily through emails between meetings as needed •Lansdowne is committed to supporting member’s ability to attend meetings, providing support as needed to remove barriers to participation. •The term of office for the Family Advisory Council shall be two years with an opportunity to extend membership. Roles: Chair •Call and chair meetings •Develop meeting agenda with Family Engagement Coordinator •Review meeting minutes •Facilitate open communication, discussions and participation during meetings Decision Making: •The group will aim for consensus in decision making whenever possible. Where there is no consensus a majority will be accepted. •All voting members will have a vote •A minimum of 50 per cent of members must be present for a vote to be taken •The Family Engagement Coordinator will not vote unless a tie is needed to broken • Reporting Relationship: : The Family Engagement Coordinator will function as the liaison between the Council and staff. The Family Advisory Council exchanges information with the Centre through the Family Engagement Coordinator as the group’s representative. You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Brantford/Brant County - Haldimand/Norfolk County - Mississaugas of the Credit First Nation - Six Nations of the Grand River FAMILY ENGAGEMENT All Services Index FAMILY ENGAGEMENT Intake - Start Here Guide, Starting Service With Lansdowne, Client Handbook The Lansdowne Client Handbook —Start Here Guide—is provided to all new clients by email as a PDF booklet, following completion of their intake interview with SmartStart Hub team. Open Start Here Guide Online, Translations Available These items outline important Lansdowne Children’s Centre policies and procedures that a client/family/caregiver should be familiar with when participating in services, programs and support activities. When you start service with Lansdowne Children’s Centre your service provider will ask you to confirm your understanding of these key points of information. If you have any questions please ask your service provider, or contact SmartStart Hub by phone toll-free at 1-800-454-7186 ext. 507 or local at 519-753-3153 ext 507. Eligibility Open Start Here Guide Goals, Skills and Keywords Expectations You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Brantford/Brant County - Haldimand/Norfolk County - Mississaugas of the Credit First Nation - Six Nations of the Grand River OCCUPATIONAL THERAPY All Services Index OCCUPATIONAL THERAPY School-Based Occupational Therapy (SBRS-OT) School Based Rehabilitation Services [SBRS] include Occupational Therapy [OT], Physiotherapy [PT] and Speech Therapy [ST] for speech needs and is provided to school-aged children in their publicly-funded schools. Eligibility Start Referral Children attending publicly funded schools who meet eligibility criteria can receive OT and PT from school entry. SBRS speech therapy can be initiated in senior kindergarten (SK) for children with articulation, fluency or voice concerns. SBRS referrals can be initiated by Lansdowne Children’s Centre community-based therapists or schools with consent from parents/guardians. Goals, Skills and Keywords Expectations Once a referral is received, your child may be placed on a waitlist. You will be contacted by an intake coordinator when your turn comes, for an update of your child’s information. The SBRS therapist will then contact you to explain the assessment process, obtain your consent and let you know the date of assessment, which will take place at school. Once assessment has been completed you will be contacted to review the findings, develop goals and determine the plan of intervention following our care pathways. You are welcome to attend assessment and intervention sessions at your child’s school. You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Brantford/Brant County - Haldimand/Norfolk County - Mississaugas of the Credit First Nation - Six Nations of the Grand River PHYSIOTHERAPY All Services Index PHYSIOTHERAPY School-Based Physiotherapy (SBRS-PT) School Based Rehabilitation Services [SBRS] include Occupational Therapy [OT], Physiotherapy [PT] and Speech Therapy [ST] for speech needs and is provided to school-aged children in their publicly-funded schools. Eligibility Start Referral Children attending publicly funded schools who meet eligibility criteria can receive OT and PT from school entry. SBRS speech therapy can be initiated in senior kindergarten (SK) for children with articulation, fluency or voice concerns. SBRS referrals can be initiated by Lansdowne Children’s Centre community-based therapists or schools with consent from parents/guardians. Goals, Skills and Keywords Expectations Once a referral is received, your child may be placed on a waitlist. You will be contacted by an intake coordinator when your turn comes, for an update of your child’s information. The SBRS therapist will then contact you to explain the assessment process, obtain your consent and let you know the date of assessment, which will take place at school. Once assessment has been completed you will be contacted to review the findings, develop goals and determine the plan of intervention following our care pathways. You are welcome to attend assessment and intervention sessions at your child’s school. You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Brantford/Brant County - Haldimand/Norfolk County - Mississaugas of the Credit First Nation - Six Nations of the Grand River SPEECH THERAPY All Services Index SPEECH THERAPY School-Based Speech & Language Therapy (SBRS-ST) School Based Rehabilitation Services [SBRS] include Occupational Therapy [OT], Physiotherapy [PT] and Speech Therapy [ST] for speech needs and is provided to school-aged children in their publicly-funded schools. Eligibility Start Referral Children attending publicly funded schools who meet eligibility criteria can receive OT and PT from school entry. SBRS speech therapy can be initiated iat school entry for children with articulation, fluency or voice concerns. SBRS referrals can be initiated by Lansdowne Children’s Centre community-based therapists or schools with consent from parents/guardians. Goals, Skills and Keywords Expectations Once a referral is received, your child may be placed on a waitlist. You will be contacted by an intake coordinator when your turn comes, for an update of your child’s information. The SBRS therapist will then contact you to explain the assessment process, obtain your consent and let you know the date of assessment, which will take place at school. Once assessment has been completed you will be contacted to review the findings, develop goals and determine the plan of intervention following our care pathways. You are welcome to attend assessment and intervention sessions at your child’s school. You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Brantford/Brant County - Haldimand/Norfolk County - Mississaugas of the Credit First Nation - Six Nations of the Grand River - Other Region of Ontario AUTISM SERVICES All Services Index AUTISM SERVICES Caregiver-Mediated Early Years Program Autism Services Caregiver-Mediated Early Years programs are no-cost to the family, part of the government funded Foundational Family Services. These play-based and child-led programs for young children, ages 12 months to 48 months, aim to build caregivers’ capacity to support their child’s skill development by teaching strategies that may help their young children learn new skills and meet individual goals. Autism Services Caregiver-Mediated Early Years programs are FREE of charge and teach families strategies that may help their young children learn new skills and meet individual goals. These play-based and child-led programs are for young children, ages 12 months to 48 months, and aim to build caregivers’ capacity to support their child’s skill development. A program is available for a period of up to six-months per child. Who is eligible? • Your child must be a registered member of the Ontario Autism Program (OAP). • Eligible families will receive an invitation from the Ministry via email and/or post mail. • Only families with invitations are able to sign up for the program. If you have received an invitation you can reach our Family Support Worker by phone at 519-753-3153 ext. 268, or by email at autism@lansdownecc.com to plan your service. Eligibility Start Referral 1) Child is Registered with the Ontario Autism Program (OAP) 2) Child is under 48 months of age Goals, Skills and Keywords Expectations Autism Services at Lansdowne Children's Centre will deliver three service option models: Social ABCs; Pivotal Response Training (PRT); and Early Social Interaction/Social Communication Emotional Regulation and Transactional Supports(ESI/SCERTS). Social ABCs This is an early intervention program in which parents learn a set of strategies for helping their Autism Spectrum Disorder (ASD) diagnosed toddler communicate and interact socially, using play-based activities and daily routines that their child finds most motivating. Pivotal Response Training (PRT) A variation of Applied Behavioral Analysis (ABA) type therapy, Pivotal Response Training focuses on more comprehensive “pivotal” areas, such as increasing a child's motivation to learn, initiate communication, and monitor their own behaviors. Early Social Interaction/Social Communication Emotional Regulation and Transactional Supports The ESI/SCERTS model is a research-based educational approach and multidisciplinary framework that directly addresses the core challenges faced by children and persons with Autism Spectrum Disorder (ASD) and related disabilities, and their families. ESI/SCERTS focuses on building competence in: •Social Communication •Emotional Regulation •Transactional Support These are the highest priorities that must be addressed in any program You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Brantford/Brant County - Mississaugas of the Credit First Nation - Six Nations of the Grand River RECREATION SERVICES All Services Index RECREATION SERVICES Therapeutic Recreation (TR) Recreation Services provide opportunities designed to assist and encourage children and youth clients to take advantage of individual or group activities directed towards promoting growth and development. These activities allow clients to explore their interests, exercise their skill sets and pursue personal development. Eligibility Start Referral Therapeutic Recreation programs are designed for participants who: Are 10 – 18 years of age Are receiving services at Lansdowne Children’s Centre. Have a level of independence which allows safe supervision as well as maintaining self-directed participation at a 3 youth to 1 adult ratio Identify a personal interest in individual and/or TR program goals Goals, Skills and Keywords Expectations TR services focus on opportunities to: Strengthen skills necessary for participation Discover and build upon personal interests Increase social skills/opportunity Maximize independence Foster community involvement Following referral, the Recreation Therapist (RT) will complete a TR initial assessment with Guardian(s) to support choice of a program option that will offer the most benefit to the participant. Formal/informal assessments will be completed as appropriate to support program development as well as set and monitor goals. Programs are typically group sessions. 1:1 appointments are available after consultation. Group Programming Programs are in house or in the community dependent on the leisure pursuit During the school year programs are in evenings and occasional weekends During the summer there are 4 weeks of camp that are offered Individual Appointment 1:1 appointments with the RT to determine next steps in an individual pursuit Transition to community programming You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Brantford/Brant County - Haldimand/Norfolk County - Mississaugas of the Credit First Nation - Six Nations of the Grand River FAMILY ENGAGEMENT All Services Index FAMILY ENGAGEMENT Fundraising and Volunteering Eligibility Get Involved Goals, Skills and Keywords Expectations You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Service delivery expectations, Virtual care, Guidelines for Clients and Families Regarding Exclusion Due to Illness, Centre Closure Days, Health and Wellness, client rights, privacy Lansdowne Children's Centre service delivery Services and Programs Board of Directors Strategic Plan 2023+ How We Provide Service and Supports Lansdowne Children's Centre team members are guided by the principles of Family Centered Practice which means we treat families with dignity and respect, sensitive to your unique needs and choices in making decisions. This also means sharing information sensitively and providing service that takes into account family goals. We work to offer services flexibly, using formal and informal supports to build on family strengths. Through mutual trust, respect, open communication and finding solutions together we can best reach family goals. - Rita-Marie Hadley, Chief Executive Officer Client Orientation: Beginning your journey with Lansdowne Family Engagement After completing an intake interview with SmartStart Hub, new clients are provided a welcome email and digital copy of our Client Handbook—Start Here Guide. The content of your client handbook is available on our website as web pages that can be translated into alternative languages using Google Translate tools. The client handbook includes important information about client safety and privacy. New clients are also introduced to Lansdowne Family Engagement services , and have immediate access to attend events and access the resource library. Virtual/Remote Care At Lansdowne While many of our services are provided in person, Virtual Care service delivery is one option of getting services provided by Lansdowne Children’s Centre. Virtual Care Encounters (VCE) are sessions where service providers, clients, and/or families are not in the same place. At Lansdowne, we use Zoom, which meets healthcare privacy regulations. Children/youth/family and their service provider(s) can see and speak with each other while in different places. For client sessions, it is the expectation a family member will be with the child/youth during sessions. Just like face-to-face sessions, video VCE creates a safe and positive therapeutic experience for your child/youth, and activities are planned that are engaging, and that address your child/youth’s needs. VCE is also an alternate option for family sessions/meetings. Talk with your service provider about the best service option(s) for your children/youth/family . Do you need help with access to technology? Ask you service provider about our Tech-Sharing program. You may be eligible to borrow a device from Lansdowne Children's Centre. Centre Closure Days Lansdowne Children's Centre locations will be closed for all statutory holidays . You can learn about Lansdowne Children’s Centre inclement weather or emergency closures by following our social media channels (Facebook and Instagram, @LansdowneChildrens), and/or by visiting this website, and/or by phoning Lansdowne at 519-753-3153 where the message will identify which sites are closed. Remote Service days allow families to continue their service as staff work online and virtually. If Brant sites are closed, radio stations Lite 92.1 FM and CKPC AM 1380 will be notified and asked to broadcast the closure information. If sites in Haldimand or Norfolk are closed, radio stations 98.9 MYFM radio and 92.9 FM The Grand will be notified and asked to broadcast the information. Health and Safety at Lansdowne Lansdowne Children's Centre is committed to a safe and healthy workplace for all employees, clients and visitors. In addition to complying with all applicable Federal, Provincial and Municipal legislation with respect to health and safety, Lansdowne has developed policies and procedures with the intent of minimizing the risk of injury to all individuals. For further information about our Health and Safety program, please contact: Sarah Consoli, Human Resources Director (519) 753-3154 ext. 242 sconsoli@lansdownecc.com For further information about WHMIS regulations please visit: WHMIS regulations Lansdowne Health and Safety Policy PDF (<1MB) Guide to Ontario Health and Safety Act PDF (<1MB) Centre Closure and Remote Service Days Lansdowne Children's Centre locations will be closed for all statutory holidays . You can learn about Lansdowne Children’s Centre inclement weather or emergency closures by following our social media channels and/or by visiting this website, and/or by phoning Lansdowne at 519-753-3153 where the automated greeting message will identify which sites are closed. Remote Service days allow families to continue their service as staff work online and virtually. If Brantford-Brant sites are closed, radio station 92.1 LiteFM will be notified and asked to broadcast the closure information. If sites in Haldimand or Norfolk are closed, radio stations 98.9 MYFM radio and 92.9 FM The Grand will be notified and asked to broadcast the information. Client Satisfaction and MPOC Survey Annually, Lansdowne Children's Centre provides opportunity for clients to share their feedback as part of a survey client satisfaction survey effort. Client responses help inform governors and leaders about quality of service and impact of the strategic plan. The results of the survey are shared online, and included in the annual report. The MPOC—Measure of Processes of Care—survey is a tool used to assess how family-centered health services are for children. It's a self-report measure where parents/caregivers rate their experiences with healthcare providers and services. Compliments and Concerns Process Lansdowne Children's Centre values all feedback. We welcome any compliments and encourage you to please share your positive experiences with us and the team members involved. If you have any concerns, we encourage you to first discuss your concern with the involved team member. If you are not fully satisfied, or are uncomfortable discussing this with the team member, or wish further discussion, please bring your concern to the attention of the staff members’ Supervisor. Learn more, Compliments and Concerns Policy Learn more, Family Advisory Council (FAC)

Elopement Strategies with Kids | Kindergarten | Lansdowne Children's Centre Resource Library Elopement Strategies with Kids This video is hosted by our Autism Services team. Please click here to continue to the Autism Services video gallery. In this virtual workshop you can learn about what Elopement is and why it happens ; Sensory, Escape and Attention strategies; and tips for preventing elopement. Download printable PDF handout/activity pages Elopement Strategies with Kids no download available Download Keywords and search terms commonly associated with this resource include: #Anxiety #Behaviour #Social

Become a member of the Lansdowne Children's Centre website and gain access to additional resources kept inside a password-protected portal. Providing resources for families, staff, team members and board members. Lansdowne Website Member Portals Access to portal-based resources is restricted on a per-user basis. To log in, click on a portal link below. If you believe you should have access to portal resources and cannot login, please email our website customer care team, click here . TEAM PORTAL TEAM PORTAL Specialty resources and communications intended for Lansdowne Children's Centre staff members. BOARD PORTAL CENTRE BOARD Specialty resources and communications intended for members of the Lansdowne Centre Board of Directors. SUW PORTAL SUPPORT WORKERS Specialty resources and communications intended for Lansdowne Children's Centre Support Workers. SupPortal: Our Programs

Brantford/Brant County - Mississaugas of the Credit First Nation - Six Nations of the Grand River RECREATION SERVICES All Services Index RECREATION SERVICES Every Kid Counts (EKC) The Every Kid Counts (EKC) program provides children and youth with special needs an equal opportunity to participate in local, community-operated recreational programs of their choice. LEARN MORE ABOUT THE EKC PROGRAM - CLICK HERE - for EKC FAQ, for more details about program eligibility, operation and availability to Lansdowne clients Each child/youth is matched with a Support Worker who provides both hands-on and programming support to the child, family and recreation staff. Recreation Services provide opportunities designed to assist and encourage children and youth clients to take advantage of individual or group activities directed towards promoting physical, cultural, and/or social development. These activities allow clients to explore their interests, exercise their skill sets and pursue personal development. Eligibility Start Referral Children and youth between the ages of 4 and 18, who reside in Brant County and have a developmental delay and/or a physical disability. Goals, Skills and Keywords Expectations After the referral is received, you will be contacted by the Every Kid Counts Co-ordinator do discuss program options. A skilled support worker will be matched with your child/youth. The support worker will attend the community recreation program you have chosen with your child/youth. It is the caregiver’s (your) responsibility to transport their (your) child/youth to and from the activity as well as pay for the cost of the activity. You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers