Compliments and Concerns, Process and Policy | | Lansdowne Children's Centre Resource Library Compliments and Concerns, Process and Policy Our Compliments and Concerns Process Lansdowne Children’s Centre is committed to providing you quality care and service, based on a family-centred care philosophy. Our Centre’s values are: • Respect • Inclusion • Diversity • Empowerment • Safety While involved with Lansdowne Children’s Centre you have the right to: • receive quality care and service, in a clean and safe environment • be involved in decision making regarding your child • receive information and answers to your questions about our services, your child and your child’s individual service • give or refuse consent to any proposed care and to be advised of the risks and benefits of the service being proposed • be treated with courtesy, dignity and respect • privacy and confidentiality of your health information and record of care • have your language, culture, religion and sexual orientation respected • receive care in an environment free from abuse, exploitation, retaliation • have your have questions and concerns heard without intimidation or fear of reprisal, and to expect the Centre staff to provide a timely response to your concerns • be informed of any unanticipated service reductions and contingency plans related to your child’s service COMPLIMENTS • We welcome any compliments. We encourage you to communicate any compliments with the involved staff member. • If you would like to further recognize a staff member, team, or the Centre, please contact the involved Supervisor. CONCERNS • If you have any concerns, we encourage you to first discuss your concern with the involved staff member. • If you are not fully satisfied, or are uncomfortable discussing this with the staff member, or wish further discussion, please bring your concern to the attention of the staff members’ Supervisor. This may be done in person, by telephone, in writing, or you may also request a meeting with the Supervisor. The Supervisor will acknowledge the complaint within one working day of receiving notification. • If you believe the resolution is not sufficient, you may request the concern be addressed with our Executive Director. This may be done in person, by telephone, in writing, or you may also request a meeting with the Executive Director. The Executive Director will acknowledge the concern within one working day of receiving notification. • The Executive Director may call a meeting of the relevant parties to assist with problem solving. The group will discuss the concern, collect information, if necessary, and explain what they think can be done about the concern. The group may schedule an appointment for you to attendto discuss the concern as appropriate to the situation. There may also be follow up by sending information to you in writing. • The decision of the Executive Director will be final and binding on the Centre and the client/ family. • All concerns that result in a meeting with the Executive Director will be reported to the Professional Advisory Committee at its next regularly scheduled meeting. Download printable PDF handout/activity pages Compliments and Concerns, Process and Policy no download available Download Keywords and search terms commonly associated with this resource include: Compliment, Praise, Thanks, Concern, Complaint, Grievance

Language Building, Fun Activities for Kids | Speech | Lansdowne Children's Centre Resource Library Language Building, Fun Activities for Kids Having fun with Hanen - Helpful information for parents and professionals, language building activities you can play with children. Download printable PDF handout/activity pages Language Building, Fun Activities for Kids no download available Download Keywords and search terms commonly associated with this resource include: Speech, Language, Communication, Parents, Communication

Desensitization: Overcoming Fears, Getting Used To New Things | EarlyYears, Kindergarten | Lansdowne Children's Centre Resource Library Desensitization: Overcoming Fears, Getting Used To New Things This video is hosted by our Autism Services team. Please click here to continue to the Autism Services video gallery. This webinar breaks down the steps needed for someone to get used to, or overcome fears they have with new items, activities and experiences . Download printable PDF handout/activity pages Desensitization: Overcoming Fears, Getting Used To New Things no download available Download Keywords and search terms commonly associated with this resource include: #Anxiety #Behaviour #Desensitization

JOB POSTING: Program Supervisor – Recreation Services View All Job Posts Date Published: Date Closing: Wednesday, July 8, 2026 DOWNLOAD Job Title: Program Supervisor – Recreation Services Salary Range: $60,751 to 75,358 Application Deadline: July 14, 2026 Internal; July 28, 2026 External Department: Recreation Location: Brant, Haldimand & Norfolk Position Type: Fixed Term Contract (18 months) Unionized: No Existing Position: Yes What you'll do Key Responsibilities Lansdowne Children's Centre is seeking an experienced and compassionate Program Supervisor – Recreation Services to lead and support a team of Support Workers delivering inclusive recreation programs for children and youth with diverse abilities. Key Responsibilities Supervise, coach, and support Recreation Support Workers. Manage staff scheduling, payroll monitoring, and program coverage. Recruit, train, evaluate, and develop staff. Ensure programs operate safely and in accordance with agency policies and OHSA requirements. Participate in a rotating on-call schedule. Promote a positive, inclusive, and collaborative team culture. Why you'll love working here Growth: Training, mentorship, and career development for all stages Purpose: Work that makes a difference in our community Belonging: Employee committees, inclusive policies, and a culture of respect Benefits: HOOPP retirement plan Education, Qualifications and Certifications Qualifications · Completion of a post-secondary Degree in Human Services, Recreation, or equivalent. Combined with education relevant to working with children/youth with special needs. Experience and Knowledge Experience and Knowledge · Minimum of three (3) years of prior related experience in community support, human services, or a related environment. · Previous leadership or supervisory experience. · Develop an understanding and support for the mission and purpose of Lansdowne Children’s Centre and its implications as related to position responsibilities. Accessibility & Inclusion Lansdowne Children’s Centre is an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process. APPLY TODAY Submit your resume and a short cover letter telling us why this role excites you. We welcome applicants of all ages, backgrounds, and experiences. Or, please send your application by e-mail to: apply@lansdownecc.com APPLY FOR THIS POSITION Lansdowne Children’s Centre provides accommodations for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. We thank all applicants , however, only those candidates to be interviewed will be contacted

JOB POSTING: Occupational Therapist - Autism Services View All Job Posts Date Published: Date Closing: Tuesday, August 11, 2026 DOWNLOAD Job Title: Occupational Therapist Salary Range: $38.31 to 43.53 Application Deadline: Internal August 13, 2026; external August 31, 2026 Department: Autism Services Location: Brantford & Surrounding Communities (Brant, Haldimand, Norfolk) Position Type: Temporary Full-Time up to 18 month contract Unionized: Yes Existing Position: Yes What you'll do Key Responsibilities Provide assessment, treatment and consultation for children and youth with physical and/or developmental delays or disorders. Services are provided in a variety of settings. The position provides service in locations in Brant, Haldimand and Norfolk Counties. Travel is required within the catchment area. · Provide assessment, treatment, and consultation for children and youth with Autism Spectrum Disorder. · Deliver caregiver‑mediated training and consultation. · Collaborate and knowledge‑share within a multidisciplinary team. · Demonstrate flexibility and resilience in a dynamic and fast‑paced environment. · Perform other duties as assigned. Why you'll love working here Growth: Training, mentorship, and career development for all stages Purpose: Work that makes a difference in our community Belonging: Employee committees, inclusive policies, and a culture of respect Benefits: HOOPP retirement plan Education, Qualifications and Certifications Qualifications · Mandatory: Masters of Science in Occupational Therapy or equivalent · Registration with the College of Occupational Therapists of Ontario · First Aid/CPR Certification Experience and Knowledge Experience • Preferred: Paediatric experience of at least 2 years in providing service with a special needs population. • Minimum: • Minimum 2 years of extensive pediatric experience. • Experience working with children and youth with Autism is considered an asset. • Experience collaborating with Applied Behaviour Analysis (ABA) teams or multidisciplinary teams. Accessibility & Inclusion Lansdowne Children’s Centre is an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process. APPLY TODAY Submit your resume and a short cover letter telling us why this role excites you. We welcome applicants of all ages, backgrounds, and experiences. Or, please send your application by e-mail to: apply@lansdownecc.com APPLY FOR THIS POSITION Lansdowne Children’s Centre provides accommodations for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. We thank all applicants , however, only those candidates to be interviewed will be contacted

Board Past Chair Lloyd St Amand, Centre Board - Lansdowne Children's Centre. Serving the needs of the children and youth, and their families, who access services and support for communication, developmental and physical needs, at Lansdowne Children's Centre in Brantford, Caledonia, Dunnville and Simcoe. < Back Previous Next Lloyd St Amand Board Past Chair Lloyd St Amand joined the Lansdowne Centre board in 2015 and is a lawyer and Senior Partner at Lefebvre & Lefebvre LLP. Lloyd shares a desire to assist our exceptional agency in providing supports to children and families.

JOB POSTING: Scheduler – SmartStart Hub View All Job Posts Date Published: Date Closing: Wednesday, June 3, 2026 DOWNLOAD Job Title: Scheduler – SmartStart Hub Salary Range: $25.50 - $29.98 Application Deadline: Internal June 9, 2026, external June 24, 2026 Department: SmartStart Hub Location: Brantford & Surrounding Communities (Brant, Haldimand, Norfolk) Position Type: Part-Time Permanent Fridays 10:00 am – 1:00 pm Unionized: Yes Existing Position: Yes What you'll do · Schedule and coordinate client appointments using a computerized system · Communicate with families and service providers to arrange, confirm, or reschedule · appointments · Maintain accurate records in the client information system · Support specialty clinics and program scheduling · Maintain waitlists and run reports for internal programs · Book rooms and resources for appointments and meetings · Assist with data collection, telephone assessments, and clinical statistics · Address needs within the SmartStart Hub as required and participate in team activities · Ensure adherence to privacy, safety, and organizational policies · Collaborate across teams to drive meaningful results. Why you'll love working here Growth: Training, mentorship, and career development for all stages Purpose: Work that makes a difference in our community Belonging: Employee committees, inclusive policies, and a culture of respect Benefits: HOOPP retirement plan Education, Qualifications and Certifications Experience and Knowledge · Technically and administratively competent, strong organizational skills · Anticipate, identify, and define problems, seek root causes · Develop and implement practical and timely solutions · Effectively manage time and prioritize · Focus on service delivery, responsiveness, and quality · Strong interpersonal skills · Goal oriented · Communicate effectively, both in writing and verbally, in a clear and straight forward manner · Demonstrate initiative and independent thinking · Able to work independently with minimal direction · Problem solver capable of analyzing information and making appropriate decisions · Understand and adhere to privacy and security requirements, policies and procedures · Represent Lansdowne Children’s Centre in a manner consistent with the organization’s vision, mission, and values in matters of conduct, image and work · Proficiency in computer applications · Demonstrate ability in communication, problem solving and organizational skills · Interpersonal skills · Time management skills Accessibility & Inclusion Lansdowne Children’s Centre is an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process. APPLY TODAY Submit your resume and a short cover letter telling us why this role excites you. We welcome applicants of all ages, backgrounds, and experiences. Or, please send your application by e-mail to: apply@lansdownecc.com APPLY FOR THIS POSITION Lansdowne Children’s Centre provides accommodations for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. We thank all applicants , however, only those candidates to be interviewed will be contacted

JOB POSTING: Engagement Supervisor View All Job Posts Date Published: Date Closing: Friday, May 8, 2026 DOWNLOAD Job Title: Engagement Supervisor Salary Range: $60,751 to 75,358 Application Deadline: May 22, 2026 Department: Development and Community Relations Location: Brantford & Surrounding Communities (Brant, Haldimand, Norfolk) Position Type: Permanent Part-time Unionized: No Existing Position: Yes What you'll do The Engagement Supervisor is responsible for overseeing donor relations, gift processing, and engagement activities to ensure accurate records, adherence to donor intent, and timely acknowledgements. The role manages donor databases, reporting, and data integrity while supporting fundraising events and sponsorships. In addition, the position provides leadership through staff supervision, coaching, and performance management, fostering an inclusive workplace culture and ensuring compliance with organizational policies and occupational health and safety requirements. Why you'll love working here Growth: Training, mentorship, and career development for all stages Purpose: Work that makes a difference in our community Belonging: Employee committees, inclusive policies, and a culture of respect Benefits: HOOPP retirement plan Education, Qualifications and Certifications Post-secondary College Diploma in fundraising, marketing, nonprofit management, or an equivalent combination of education and experience. Experience and Knowledge • Minimum of two (2) years of related experience in fundraising, marketing, or the nonprofit sector. • Previous experience supervising staff is preferred. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook). • Experience with donor databases such as DonorPerfect or Raiser’s Edge is considered an asset. • Demonstrated understanding of and alignment with Lansdowne Children’s Centre’s mission, vision, and values. Accessibility & Inclusion Lansdowne Children’s Centre is an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process. APPLY TODAY Submit your resume and a short cover letter telling us why this role excites you. We welcome applicants of all ages, backgrounds, and experiences. Or, please send your application by e-mail to: apply@lansdownecc.com APPLY FOR THIS POSITION Lansdowne Children’s Centre provides accommodations for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. We thank all applicants , however, only those candidates to be interviewed will be contacted

JOB POSTING: Social Worker View All Job Posts Date Published: Date Closing: Friday, May 1, 2026 DOWNLOAD Job Title: Social Worker Salary Range: $31.44 to $36.98/hour Application Deadline: Internal April 22, 2026; external May 7, 2026 Department: Lifespan Location: Brantford & Surrounding Communities (Brant, Haldimand, Norfolk) Position Type: Permanent Full-Time Unionized: Yes Existing Position: Yes What you'll do Key Responsibilities The Social Worker provides family‑centred social work services to children, youth, and families receiving services at Lansdowne Children’s Centre. This role supports families through assessment, counselling, advocacy, and coordination of services, with an emphasis on coping, capacity‑building, psychosocial well‑being, and navigating challenges related to disability, illness, grief, or life transitions. Key Responsibilities · Provide individual, family, and group counselling based on identified needs and priorities · Conduct comprehensive psychosocial assessments and develop individualized care plans · Support families in understanding and responding to medical diagnoses and developmental concerns · Advocate for client and family needs within the Centre and the broader community · Coordinate care with internal teams, schools, and community partners · Plan and deliver groups, workshops, and consultations for families and staff · Maintain accurate, timely documentation and contribute to program evaluation and service planning · Participate in team meetings, training, accreditation, and quality‑improvement initiatives · Ensure client and staff safety through crisis intervention, safety planning, and duty‑to‑report responsibilities Why you'll love working here Growth: Training, mentorship, and career development for all stages Purpose: Work that makes a difference in our community Belonging: Employee committees, inclusive policies, and a culture of respect Benefits: HOOPP retirement plan Education, Qualifications and Certifications Qualifications • Bachelor’s Degree in social work or other related field as required for registration as a Social Worker with the Ontario College of Social Workers and Social Service Experience and Knowledge Experience • Preferred: Three years work related experience in paediatrics preferably in the areas of physical and/or developmental disabilities Minimum: Related experience working with children and youth or families Proof of immunizations or willingness to obtain Accessibility & Inclusion Lansdowne Children’s Centre is an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process. APPLY TODAY Submit your resume and a short cover letter telling us why this role excites you. We welcome applicants of all ages, backgrounds, and experiences. Or, please send your application by e-mail to: apply@lansdownecc.com APPLY FOR THIS POSITION Lansdowne Children’s Centre provides accommodations for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. We thank all applicants , however, only those candidates to be interviewed will be contacted

JOB POSTING: Executive Assistant Capital Project View All Job Posts Date Published: Date Closing: Friday, May 1, 2026 DOWNLOAD Job Title: Executive Assistant Capital Project Salary Range: $57,277 to $70,443 Application Deadline: May 8, 2026 Department: Administration Location: Brantford & Surrounding Communities (Brant, Haldimand, Norfolk) Position Type: Contract Temporary Full Time (24 months) Unionized: No Existing Position: Yes What you'll do Key Responsibilities • Provide high-level administrative and coordination support to the Executive Director and the Capital Project Team. • Manage calendars, scheduling meetings, and coordinating logistics • Prepare documents, reports, and templates for project planning • Track workflows, milestones, and committee decisions • Organize workshops, meetings, and public-facing events • Support communications and public relations activities • Assist with financial tracking and procurement coordination Why you'll love working here Growth: Training, mentorship, and career development for all stages Purpose: Work that makes a difference in our community Belonging: Employee committees, inclusive policies, and a culture of respect Benefits: HOOPP retirement plan Education, Qualifications and Certifications Qualifications • Post-secondary diploma in Business/Administration or equivalent education • Minimum of 3 years of progressively responsible administrative experience • Proficiency in a standard Windows environment; knowledge of Visio is an asset • Strong organizational, communication, and public relations skills • Experience supporting financial tracking and procurement coordination is an asset Experience and Knowledge Accessibility & Inclusion Lansdowne Children’s Centre is an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process. APPLY TODAY Submit your resume and a short cover letter telling us why this role excites you. We welcome applicants of all ages, backgrounds, and experiences. Or, please send your application by e-mail to: apply@lansdownecc.com APPLY FOR THIS POSITION Lansdowne Children’s Centre provides accommodations for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. We thank all applicants , however, only those candidates to be interviewed will be contacted

JOB POSTING: Supervisor SmartStart Hub and Quality Assurance View All Job Posts Date Published: Date Closing: Wednesday, March 18, 2026 DOWNLOAD Job Title: SmartStart Hub and Quality Assurance Supervisor Salary Range: $60,751 to 75,358 Application Deadline: March 27, 2026 Department: SmartStart/Quality Location: Brantford & Surrounding Communities (Brant, Haldimand, Norfolk) Position Type: Full-Time Unionized: No Existing Position: Yes What you'll do • Oversee daily SmartStart Hub operations, including intake coordination, workflow alignment, and documentation standards. • Troubleshoot service-flow or communication issues and escalate concerns when necessary. • Ensure Hub practices meet quality, privacy, and family-centred care standards. • Supervise intake, scheduling, data systems, and client records staff, providing coaching and performance management. • Conduct regular audits to ensure documentation accuracy, completeness, and compliance. • Support consistent use of the Electronic Health Record (EHR) and other documentation processes. • Liaise with internal teams to resolve workflow, service-flow, and documentation challenges. • Monitor operational indicators such as cancellations, waitlists, and documentation timeliness. • Track and report trends, risks, and recurring issues to leadership. • Support implementation, training, and monitoring of quality improvement initiatives. • Assist with preparation of reports, quality data summaries, and accreditation activities. • Coordinate meetings, schedules, documentation, and KPI tracking. • Hire, orient, train, evaluate, discipline, and manage staff in collaboration with leadership and HR. • Conduct team meetings, supervision sessions, and performance evaluations. • Oversee scheduling, workload distribution, and staffing coverage. • Ensure compliance with health and safety standards and OHSA requirements. • Provide onboarding, ongoing training, mentorship, and support for staff development. • Identify learning needs and contribute to annual training plans. • Promote professional growth, employee engagement, and a positive workplace culture. Why you'll love working here Growth: Training, mentorship, and career development for all stages Purpose: Work that makes a difference in our community Belonging: Employee committees, inclusive policies, and a culture of respect Benefits: HOOPP retirement plan Education, Qualifications and Certifications • Post‑secondary degree or diploma in health, social services, quality improvement, or a related field. • Knowledge of electronic health record systems and clinical documentation principles. • Training in quality methodologies (e.g., Lean, PDSA/Model for Improvement, Continuous Quality Improvement, Six Sigma) is an asset. Experience and Knowledge • A minimum of two (2) years of work experience in a community, health, or social services environment. • Experience using quality improvement tools (e.g., process mapping, root cause analysis, 5S) to support quality initiatives, data monitoring, client flow processes, or administrative coordination. • Previous supervisory or mentoring experience is an asset. • Develop an understanding and support for the mission and purpose of Lansdowne Children’s Centre and its implications as related to position responsibilities. Accessibility & Inclusion Lansdowne Children’s Centre is an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process. APPLY TODAY Submit your resume and a short cover letter telling us why this role excites you. We welcome applicants of all ages, backgrounds, and experiences. Or, please send your application by e-mail to: apply@lansdownecc.com APPLY FOR THIS POSITION Lansdowne Children’s Centre provides accommodations for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. We thank all applicants , however, only those candidates to be interviewed will be contacted

Executive Director, Lansdowne Children's Centre Rita-Marie Hadley, Ex Officio, Centre Board - Lansdowne Children's Centre. Serving the needs of the children and youth, and their families, who access services and support for communication, developmental and physical needs, at Lansdowne Children's Centre in Brantford, Caledonia, Dunnville and Simcoe. < Back Previous Next Rita-Marie Hadley, Ex Officio Executive Director, Lansdowne Children's Centre Rita-Marie Hadley has been Lansdowne Children's Centre Executive Director since 2006.